Assistant Manager

Detail Job Summary

• Manage the process and take corrective steps where necessary or make incremental improvements
• Provide coaching and feedback to team members to enable them to improve their performance
• Assist new hires such that they are productive on the floor in the shortest possible time frame
• Handle escalations, Provide inputs on process and system/business application to the team members
• Client Interaction, where required at the level of Supervisors
• Ensure compliance with internal policies and procedures, external regulations and information security standards
• Ensure that the process transactions are processed as per Standard Operating Procedures (SOPs)
• Must have experience in Property and Casualty back-office processes, preferably with Underwriting
• Ensure that the assigned targets in accordance with SLA are met by the team
• Ensure that the quality of the transactions is in compliance with predefined parameters
• Must have fundamental knowledge of US insurance
• Must be able to train a team, create SOPs and process maps
• Ensure that the assigned targets in accordance with SLA are met by the team/process
• Ensure that the quality of the transactions is in compliance with predefined parameters
• Must have process knowledge and would be required to perform QA of transactions
• Ensure adherence to establish attendance schedules, Company Policies and Procedures
• Detailed knowledge of specific department products, workflows and procedures related to work performed
• Excellent interpretation skills
• Business Writing skills