Assistant Manager

Mumbai, India

Responsibilities

To brief dealers and their sales staff complete product details of each vertical, our USPs, competition benchmarking & value to the customers.
To get CBS sales training done of the dealers sales staff educating them on selling arguments for each product vertical.
To train dealers and their sales staff to offer complete bathing solutions & not sell individual products by bringing their focus on promotion of concept selling rather than doing product selling.
To ensure Maximum display at dealers showrooms in the given space through JDS.
To ensure suitable branding and maintain Brand Hygiene at all costs.
To set example by personally handling customers at the dealer's counter to demonstrate how the product knowledge and selling arguments are to be used to sell products as company price.
To ensure price discipline at all dealers counters.
To maintain data in company given software of each customer handled by you at the dealers' counter and to follow up till maturity / conversion to sales.
To take other important customers leads from the dealers who visited for follow up at dealers counters.
To follow up with trade customers who patronize respective dealer counters and educate them on CBS, products details of each vertical, our USPs, competition benchmarking.
To convince these trade customers and generate customers leads from them.
To conduct monthly plumber meets attached to dealers counter.
To organize plumbers trainings through customer care on CBS installation.
To take information from plumbers about details of sites they are working on, etc.
To handle customers leads generated from dealers / trade customers / plumbers and follow up till maturity / conversion to sales.
To coordinate with Customer Care & ensure plumber trainings at respective dealer counters are done.
To ensure the desired number of plumbers attend the trainings at dealers' counter.
To introduce & educate the dealers & their sales staff about the new products modification done by the company.
To educate dealers (& their sales staff) on benefits of using dealer portal for problem redressal & access to latest information.
To support dealers & resolve their issues related to supplies, sales, policies, Customer Care & other issues.
To educate dealers on the benefits of issuing warranty certificates for all customers.
To ensure dealers issue warranty certificate to every customer.
To educate dealers on OC support available to them & to set target for each dealer to send customers to OC.
Candidate should have minimum 4-8 Years of Work experience in Retail Sales , preferably same Industry.