Assistant Manager

Supports the General Manager in overseeing daily operations, staff coordination, and initiatives for on-street parking enforcement programs. Assists in ensuring compliance with local parking regulations, promoting the efficient use of public parking spaces, and helping Ambassadors deliver high-quality service. Maintains a working knowledge of parking codes and supports efforts to optimize parking policies, address community concerns, and ensure a fair and consistent enforcement process. Assists in collecting information on parking patterns, meter usage, neighborhood parking, and duration of stay. Contributes to creating a positive image by demonstrating professionalism and a commitment to excellent service.

• Assist the General Manager with daily operations
• Support enforcement efforts by monitoring staff coverage and ensuring adherence to regulations
• Assist in handling escalated customer complaints and citation disputes
• Provide excellent customer service to employees, guests, and community members
• Help monitor staff performance and provide feedback under the direction of the Manager
• Support training efforts for on-street staff regarding parking policies, violation codes, and citation processes
• Assist with scheduling to ensure adequate coverage for enforcement and operations
• Contribute to the development and updating of standard operating procedures
• Assist with performance reviews and coaching to promote professionalism and productivity
• Maintain effective communication with management, staff, vendors, and guests
• Provide operational support to upper management as needed
• Utilize Microsoft and Google applications for reporting, scheduling, and documentation
• Research, analyze, and evaluate parking data to assist in decision-making
• Help ensure facilities meet safety, security, and environmental standards
• Assist in field operations during special events, peak seasons, or high-demand situations
• Work flexible hours, including evenings, weekends, and holidays as required

• Excellent verbal and written communication skills
• Strong leadership skills
• Highly proficient in Outlook, Microsoft Word, Excel, Access, and PowerPoint applications
• Knowledge of computer systems and software applications.
• Familiar with current technology
• Familiarity with budget planning
• Planning skills
• Highly organized
• Excellent teamwork and customer service skills
• Good time management
• Multi-tasking Skills
• Detail oriented
• Able to analyze and interpret data.
• Knowledge of record-keeping procedures and practices.
• Decision making skills.
• Problem solving/critical thinking.
• Highly motivated to succeed.
• Able to work well under pressure.
• Management skills.
• Ability to maintain regular and punctual attendance.
• Knowledge of parking codes and regulations.
• Possesses a good driving record.