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Assistant Manager
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Staples & FMCG category
Job description:
- Customer Interaction: Respond to customer inquiries via phone, email, and chat in a timely and professional manner. Manage customer complaints and provide appropriate solutions or alternatives.
- Order Management: Process customer orders, returns. Coordinate with the logistics and supply chain team to ensure timely delivery. Monitor and track order status, keeping customers informed throughout the process.
- Issue Resolution: Handle product-related issues, delivery problems, and billing.
- Collaboration: Work closely with the sales, marketing, and logistics teams to meet customer needs. Provide insights and feedback from customers to help improve product offerings and services
- Reporting & Documentation: Maintain comprehensive records of customer interactions and transactions. Generate and analyze fill rate.
Key responsibilities:
- Open order report - Circulation
- Stock Allocation report publishing
- Consolidation of feedback from CFA on dispatchable by evening(staples and FMCG)
- D-1 - Dispatch losses and reason collection of losses
- Daily calls with CFA - KAMs / RLMS to ensure service
- Daily Fill rate loss tree consolidation Weekly/Monthly fill rate - Publishing
- Unloading issues - Co ordination
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