Assistant Manager

Job Summary:

The Assistant Manager – Hard Services is responsible for overseeing all technical operations related to MEP and hard services within the facility. This role ensures efficient management of preventive maintenance (PPM), corrective maintenance, and daily complaint resolution while maintaining compliance with safety, quality, and client standards. The position includes supervising technical teams, coordinating subcontractors, and ensuring smooth day-to-day operations across all hard services.

Key Responsibilities:1. Operations & Maintenance Management

• Oversee all hard services including HVAC, electrical, plumbing, firefighting, and mechanical systems.
• Plan, schedule, and supervise Preventive Planned Maintenance (PPM) activities as per OEM and contractual requirements.
• Ensure timely completion of corrective and reactive maintenance tasks.

2. Daily Complaints & Helpdesk Coordination

• Monitor and resolve daily maintenance complaints logged through the helpdesk/CAFMS system.
• Allocate tasks to technicians and follow up to ensure prompt closure of service requests.
• Conduct root-cause analysis for recurring issues and implement corrective actions.

3. Team Supervision & Performance

• Lead, supervise, and support technicians, supervisors, and outsourced teams.
• Conduct toolbox talks, technical guidance, and on-site inspections.
• Evaluate staff performance and ensure adherence to safety and quality standards.

4. Contractor & Vendor Management

• Coordinate with external vendors for specialized maintenance and service contracts.
• Review and validate quotations, work permits, method statements, and risk assessments.
• Ensure contractor work meets specifications and compliance requirements.

5. Compliance, Reporting & Documentation

• Maintain maintenance logs, PPM records, checklists, and asset registers.
• Generate daily/weekly/monthly reports on maintenance performance and KPI achievements.
• Ensure compliance with health, safety, and environmental regulations.

6. Budgeting & Resource Management

• Assist in budget preparation for spare parts, materials, tools, and manpower.
• Monitor inventory levels and ensure optimal stock availability for routine operations.

Qualifications & Experience:

• Bachelor’s Degree / Diploma in Mechanical, Electrical, or related engineering field.
• 5–10 years of experience in Facilities Management, with at least 2–3 years in a supervisory or assistant manager role.
• Strong technical knowledge of MEP and hard services systems.
• Experience in PPM planning, CAFM systems, and handling daily maintenance complaints.
• Excellent leadership, communication, and problem-solving skills.

Key Skills:

• Hard Services Expertise (HVAC, Electrical, Plumbing, Mechanical)
• PPM Planning & Execution
• Daily Complaint Handling
• CAFM / FM Software (Maximo, Navarise, etc.)
• Team Leadership
• Vendor Management
• Safety & Compliance
• Report Preparation

Job Types: Full-time, Permanent