Assistant Manager

Job Scope

The role serves as the first point of contact for customers, leading a team of customer service staff, ensuring timely responses to customer inquiries, and maintaining strong relationships with clients to contribute to commercial results.

Key Responsibilities:

• Represent DGF as the first point of contact with customers.
• Lead and manage a team of customer service staff, providing guidance and direction.
• Ensure prompt and timely responses to internal and external customers.
• Follow up on purchase orders with origin stations until pre-alert is received.
• Communicate customer requirements for special handling to origins.
• Disseminate shipment dates upon booking to origins and operations.
  
  
  

Skills and Competencies:

• Proficient in software applications (Word, Excel, PowerPoint, etc.).
• Knowledge of products and logistics processes.
• Strong interpersonal and communication skills.
• Facilitation and training skills.
• Decision-making skills.
• Teamwork and leadership abilities.