Assistant Manager

Assistant Center Manager – The UPS Store (Mentor, OH)Full-Time | Hourly | Includes Saturdays

We’re hiring a hands-on Assistant Center Manager to help lead daily operations at our Mentor UPS Store. This role supports the Multi-Unit Center Manager (overseeing two locations) and ownership, and acts as the on-site lead when upper management is offsite.This position is ideal for someone with leadership experience who enjoys working with customers, supporting a team, and taking ownership of store operations in a fast-paced retail environment.

What You’ll Do

• Help oversee daily store operations and ensure smooth workflow
• Lead, support, and motivate team members
• Deliver excellent customer service and resolve issues as needed
• Handle shipping, printing, mailbox services, Amazon Drop-Offs, and partner programs
• Assist with scheduling, training, inventory, cash handling, and deposits
• Maintain a clean, organized, and professional store environment
• Serve as the primary point of contact when management is offsite

What We’re Looking For

• 1–2 years of supervisory, keyholder, or shift-lead experience (retail/service preferred)
• Strong communication, leadership, and problem-solving skills
• Dependable, proactive, and comfortable taking initiative
• Customer-focused with attention to detail
• Flexible availability, including Saturdays

What We Offer

• Full-time hourly position with growth and advancement potential
• Paid training and ongoing development
• Supportive, team-oriented environment
• Opportunity to play a key leadership role in a locally owned business

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: 40 per week

Work Location: In person