Assistant Manager

Key Responsibilities:

• This role ensures the team operates effectively meeting the defined targets managing team performance and upholds risk compliance guidelines
• Maintain alignment with client organizational objectives
• Key Responsibilities
• Assign tasks manage workloads and ensure SLAs are met
• Daily huddles coaching One on One performance feedback
• New hire onboarding cross skilling
• Audit readiness control adherence
• Defect RCA and corrective actions
• Identify opportunities for process improvement and efficiency
• Ensue compliance with company policies procedures and quality standards
• Knowledge Skills preferred for the role
• Knowledge of Disputes handling
• Knowledge of reason codes Card brands network rules and guidelines
• Familiarity with dispute claims value chain
• Experience in dispute chargeback phase and process
• Experience in merchant interactions
• People Management
• Set clear performance expectations and monitor progress
• Identify training needs and support career development and succession planning
• Address performance issues disciplinary matters and grievances in line with company policies
• Regular one on one for performance review
• Building effective teams and developing direct reports
• Business Performance
• Maintaining client Service Level Agreement Standards SLA s client satisfaction
• Drive automation and continuous improvement within the process
• Identifies cost saving opportunities
• Structured and periodic performance management
• Support and engage with other ad hoc projects and Organization Development tasks as required
• Client Management
• Ensure proactive client feedback while aligning priorities to Client SLA deliveries
• Actively engaged with Client Relations team for support and expectation management
• High priority escalation handling and close loop management
• Educational Professional Qualifications
• Bachelor s degree in finance Business Administration or related field or equivalent experience
• Minimum 2 years of work experience as Team Lead in client operations financial services or similar roles
• Strong analytical and problem solving skills
• Proficiency in MS Excel and other data analysis tools
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team in a high volume environment
• Competencies that will be Assessed
• Leadership People Management
• Strategic Business Acumen
• Interpersonal Communication Skills

Preferred Skills:

India Banking->Consumer Banking, Mortgage, Lending Operations, Commercial Banking