Assistant Manager

Assistant Manager

Fritz’s Railroad Restaurant – Crown Center Location

Position Summary

The Assistant Manager supports the General Manager in overseeing daily restaurant operations, ensuring an exceptional guest experience, and leading team members in a fast-paced, family-friendly environment. This role is responsible for supervising shifts, maintaining operational standards, supporting staff development, and ensuring smooth coordination of the restaurant’s unique train-delivered dining service.

Key Responsibilities

Operations & Guest Experience

• Supervise daily restaurant operations during assigned shifts
• Ensure timely and accurate food delivery via the train system and service team
• Maintain high standards for food quality, cleanliness, safety, and guest satisfaction
• Resolve guest concerns professionally and promptly
• Monitor dining room flow and adjust staffing or service priorities as needed

Team Leadership

• Assist with hiring, training, scheduling, and coaching restaurant team members
• Lead pre-shift meetings and communicate daily priorities
• Provide real-time feedback and performance support to staff
• Foster a positive, team-oriented culture focused on hospitality and efficiency

Financial & Administrative Support

• Support inventory management, ordering, and cost control efforts
• Assist with labor management to meet staffing and budget targets
• Help monitor daily sales, cash handling procedures, and shift reporting
• Ensure compliance with company policies and local health regulations

Facility & Safety

• Ensure restaurant cleanliness and maintenance standards are consistently met
• Support troubleshooting of operational equipment including the train delivery system
• Promote and enforce workplace safety practices

Qualifications

• Previous restaurant supervisory or assistant management experience preferred
• Strong leadership, communication, and problem-solving skills
• Ability to work evenings, weekends, and holidays
• Comfortable working in a fast-paced, high-volume environment
• Passion for guest service and team development
• Ability to stand for extended periods and lift up to 25 lbs

What We Offer

• Competitive hourly pay or salary (based on experience)
• Opportunities for advancement within a family-owned restaurant organization
• Paid Time-Off
• Family-friendly work hours
• Fun, unique work environment
• Flexible scheduling
• Employee meal discounts

Pay: $57,000.00 - $62,000.00 per year

Benefits:

• Employee discount
• Paid time off

Work Location: In person