Assistant Manager

Taylor Sudden Service provides exclusive worldwide distribution of genuine Taylor OEM parts and forklift service for equipment designed, manufactured, and marketed by Taylor Machine Works, Inc. Backed by a network of parts and service centers, nationwide dealer support organizations, and factory-trained service technicians, SSI is committed to providing the best parts and service support in the industry. We offer training schools for our service technicians on a regular basis, ensuring the best possible service to Taylor Machine Works’ customers. Sudden Service, INC (SSI) is a subsidiary of the Taylor Group of Companies, a third-generation family-owned business based in Louisville, MS since 1927.

Job Summary:

This position reports to the Service Center Manager, Sudden Service, Inc. who has the responsibility to supervise the activities of all service center employees. Reporting to the Assistant Service Center Manager are as follows but not limited to; a parts supervisor, service supervisor, shop supervisor, mobile parts representative, field service and shop mechanics and personnel, administrative clerk, and a shipping and receiving clerk. Other personnel may be added from time to time. The Service Center serves as liaison between the customer and the company in the respective territory. The Assistant Manager is responsible for directing the activities of supplying parts and labor to service and repair the broad range of Taylor products and to repair, rebuild, or replace any of the various accessories and/or attachments. The Service Center maintains a stock of inventory of parts; issues a standard minimum supply to the service trucks, and supplies additional parts as needed. The service center receives calls from customers, dispatches a serviceperson on a “first come, first served” basis, deviating from this schedule when emergencies arise. Parts are sold over the counter to walk-in customers and are also mailed and/or delivered as a result of telephone or mail orders.

The Assistant Manager is required to have a thorough knowledge of company policies and practices affecting customer service work. He/she may be required to accompany a Taylor salesperson assigned to his/her territory to visit customers to enhance the sale of Taylor products and often serves as a consultant on customer problems and may perform field service work, especially in making estimates on major repair jobs. The Service Center Assistant Manager has complete knowledge of the Taylor product line and the parts and assemblies, components, accessories, and attachments and is familiar with the applications in the field. The incumbent in this position is required to have excellent abilities in customer relations, showing a real concern for customer problems and a willingness to extend self in solving those problems. This incumbent is also required to have administrative and managerial skills to supervise those employees directly assigned to this position.

Duties/Responsibilities:

• Staff, train, and develop warehouse and service personnel. Evaluates performance. Recommends appropriate recognition and reward.
• Plans and organizes schedules and activities of servicepersons in the field. Follows up to ensure customer needs are met.
• Schedules and assigns repair work in shop, if any. Supervises work in progress.
• Provides and maintains facilities and equipment for receiving, storing and issuing parts.
• Establishes proper inventory levels for territory. Maintains level by accurate record keeping of requisitions, receipts, and issuance of parts.
• Receives direct orders for parts. Sells over the counter. Ships and delivers parts.
• Serves a consultant to customers on service work. Requests for services of service technicians as needed.
• Prepares and submits period reports on parts, time, travel, malfunctions, etc. for billing or payroll purposes and for updating inventory and service history files.
• Evaluates service center performance. Initiates improvement toward overall company profit objective.
• Cooperates with company salesperson in territory to build company image and boost sales.
• Accountable for administering an area of authority with intensity, consistency, good judgment, and common sense. Delegates this authority to subordinates by teaching them the rules of good management practices.

Required Skills/Abilities:

• Thorough knowledge of Taylor products.
• Mechanical skills must be topnotch.
• Previous experience supervising employees.
• Computer knowledge.
• Work experience with material handling equipment may be substituted for educational requirements. However, a degree would be a plus.

Benefits:

• Medical/Prescription
• Dental
• Vision
• Vacation
• 10 Holidays
• 401K
• Life Insurance

SSI is an Equal Opportunity Employer. All Qualified Applicants Will Receive Consideration for Employment Without Regard to Age, Race, Color, Religion, Sex, Disability, National Origin, or Status as a Protected Veteran