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Assistant Manager-18041
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We are seeking an Assistant Manager with exceptional leadership skills and a passion for customer service.
Responsibilities (include but are not limited to):
- Serves as the assistant to the Restaurant General Manager and provides additional management coverage of operating hours and direct supervision of operations in an individual unit
- Customer service interaction and management responsibility for more than 3 people
- Full responsibility for facilities and equipment maintenance, adherence to detailed cleaning tasks, and specific routine financial control
- Human resource responsibilities are crew training, ongoing coaching, feedback for hourly employees, health and safety audits
- Routinely performs hands-on operational work to train employees, respond to customer service needs, or otherwise role model appropriate skills and behaviors in the restaurant
- Managers provide overall leadership; recognize and motivate members of the team, and coach and train the team for operational excellence
- Positions Supervised: Shift Lead (s) and Restaurant Team Member(s)
- Maintains fast, accurate service, and positive guest relations, and ensures products are consistent with company quality standards
- Ensures Occupational Safety & Health Act, local health and safety codes, and company safety and security policy are met
- Assists Profit & Loss management by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions
- Participates in recruiting, interviewing, and hiring team members; conducts performance appraisals, takes disciplinary action, motivates and trains
- Ensures company standards on equipment, facility, and grounds are maintained by using a preventative maintenance program
- Ensures food quality and 100% customer satisfaction
- Ensures complete and timely execution of corporate & local marketing plans
Qualifications:
- (1 to 2) years of supervisory experience within the food service/retail/customer service industry.
- Serve Safe Certified
- Ability to calculate/analyze data
- Strong customer service skills required
- Basic business math and accounting skills
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Strong organizational and time management skills
- Flexibility to work evenings, weekends, and holidays
- High school diploma or equivalent (preferred)
Benefits/Other Compensation:
- Benefit Package: Medical, Dental, Vision. Employer Funded Health Reimbursement account.(eligible to enroll after 60 days of hire)
- 401K ( up to 4% Employer Safe Harbor Match)
- Paid Sick Leave.
- Paid Flex Days.
- Paid Training
- Free Employee Meal during Shift. (Discounts on a non-working day)
- On-Going Career & Leadership Development
Additional Info:
- You must be 18 years old. Must have reliable transportation.
- Full-Time
- $19.36 to $20.36, with a Tip pool. ( Wages do not include Tips)
Orchard Foods provides equal employment opportunities to all employees and applicants in compliance with all federal, state, or local laws.
If you are a natural leader with a passion for customer service and a desire to succeed, we encourage you to apply for this exciting opportunity. At Jersey Mikes, we are committed to providing our employees with a supportive and positive work environment, as well as opportunities for growth and advancement.
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