Assistant Manager-Account Acquisition

About the company:

At Almosafer (part of Seera Group), we’re not just part of the travel industry, we’re helping shape its future.

As Saudi Arabia’s leading travel company, we serve millions across every segment of the travel and tourism ecosystem.

Rooted in our name “Almosafer,” meaning the traveler, we strive to make every journey seamless, personal, and purposeful. Our diverse platforms and services are built to deliver enriching experiences that reflect the spirit of Saudi Arabia and the wider region.

We’re united by a bold vision:

To be the undisputed leader in travel services, fostering lasting connections and setting new benchmarks for excellence in the Kingdom and beyond.

Our team across Saudi Arabia and the wider region blends deep cultural understanding with forward-thinking innovation, shaping a new standard for travel in the region.

About the role:

The Assistant Manager – Account Acquisition & Onboarding is responsible for driving the growth and expansion of the company's client base by identifying, engaging, and converting prospective clients into active users of the company's products or services. This role involves managing the end-to-end onboarding process, ensuring a seamless and positive client experience from initial contact through successful integration. By leveraging a deep understanding of client needs and industry trends, the Specialist will develop and execute strategies to attract new clients, facilitate their transition into the company’s ecosystem, and build strong, long-term relationships that contribute to overall business success.

Responsibilities:

• Lead Handoff: Collaborate with the sales team to transition newly acquired clients smoothly from the sales process to onboarding.
• Client Insights: Share insights and feedback from clients with the sales team to help refine sales strategies and improve client acquisition efforts.
• Product Knowledge: Collaborate with the product team to stay updated on product features and updates that impact the onboarding process.
• Client Needs: Communicate client requirements and feedback to the product team to help inform product improvements and adaptations.
• Reporting: Provide regular updates and reports on client acquisition and onboarding performance, including key metrics and achievements.
• Strategic Alignment: Collaborate with leadership and other internal stakeholders to ensure that client acquisition and onboarding strategies align with overall business objectives
• Initial Engagement: Communicate with prospective clients to understand their needs, present solutions, and guide them through the acquisition process.
• Onboarding: Serve as the primary point of contact for new clients, providing support, training, and resources to ensure a seamless onboarding experience.
• Ongoing Relationship Management: Address client queries, gather feedback, and maintain regular contact to build and sustain strong client relationships.

Profile requirements:

• Bachelor’s degree in business administration, Marketing, Communications, or a related field.
• A master’s degree or relevant certifications may be preferred
• At least 2-4 years of experience in client acquisition, sales, customer success, or a related field.
• Demonstrated experience in managing client onboarding processes and building client relationships.
• Fluent written and spoken Arabic & English essential

Client Relationship Management:

• Strong ability to build and maintain positive relationships with clients.
• Effective communication and interpersonal skills to manage client expectations and resolve issues.

Sales and Acquisition:

• Proficiency in lead generation, prospecting, and converting leads clients.
• Ability to conduct compelling presentations and demonstrations tailored to client needs.
• Project Management:
• Excellent organizational and time management skills to handle multiple onboarding processes simultaneously.
• Experience in coordinating with cross-functional teams to achieve client onboarding goals.

Analytical Skills:

• Ability to analyze data and metrics to assess the effectiveness of acquisition and onboarding strategies.
• Proficiency in using CRM and project management tools to track progress and performance.
• Technical Proficiency:
• Familiarity with relevant software and tools, such as CRM systems (e.g., Salesforce, HubSpot), onboarding platforms, and Microsoft Office Suite.

Being you @ Almosafer:

At Almosafer, our teams work with purpose, clarity, and a shared commitment to doing things the right way.

Whether you're building platforms, supporting travelers, or shaping strategy, your work connects to something bigger. Across functions and locations, we value accountability, trust, and collaboration - and we create the structure and space for you to contribute meaningfully from day one.

Here, you will find:

A purpose-led workplace where your ideas can create real impact

Ongoing learning and development to help you grow with intention

Recognition that celebrates your wins, both big and small

A community built on trust, curiosity, and shared momentum

No matter where your journey started, at Almosafer, you will find space to grow, connect, and contribute meaningfully.