FIND_THE_RIGHTJOB.
Import Customer Service
India
Roles & Responsibilities
Minimum Qualifications and Experience
Language & IT Proficiency
Skills
Salary: As per the industry and company norms
Shortlisted candidates will be contacted.
Interested candidates can send their profiles to resume@cargosol.com
- Act as the first point of contact for customers on all import-related queries.
- Provide timely updates on shipment status, delivery schedules, and documentation requirements.
- Coordinate with overseas agents, carriers, CFS/CHA, and shipping lines to ensure smooth movement of cargo.
- Share pre-alerts, arrival notices, and delivery orders with customers.
- Liaise with internal departments including Imports Desk, Documentation, Pricing, and Accounts for seamless service delivery.
- Coordinate with the in-house Transport Department for timely arrangement of vehicles and generation of e-way bills to ensure smooth and compliant dispatch operations.
- Handle escalations, resolve service-related issues, and ensure customer satisfaction.
- Maintain Import Job Data in our in-house software and generate daily/weekly status reports.
- Support in job closing, billing coordination, and payment follow-ups as required.
Minimum Qualifications and Experience
- Knowledge of Imports – Candidates with a logistics background will be preferred.
- Work Experience: Minimum 2-3 years in Import Customer Service.
- Minimum Graduate.
Language & IT Proficiency
- MS office (Word & Excel)
- Language Proficiency – English, Marathi and Hindi
Skills
- Strong customer service orientation.
- Excellent communication and interpersonal skills.
- Ability to prioritize and multitask.
- Problem-solving and adaptability.
- Team player with attention to detail.
Salary: As per the industry and company norms
Shortlisted candidates will be contacted.
Interested candidates can send their profiles to resume@cargosol.com
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