Assistant Manager Accounts - PRB Acquisition

Organization Unit Purpose:

• The RBS- Liability and Accounts Unit is the sales channels under Retail banking, catering to the Liability requirements of Emirates NBD & new to bank customers in UAE. The unit’s core responsibility is to increase the market share of Liability Business and function in line with the Group’s overall business strategy.
• The Unit is responsible for developing and growing fixed deposits and CASA base for the Retail bank, offering a strong payroll proposition for corporate with best-in-class liability products offers. Creation of integrated sales models for Personal and Priority Banking segments focusing on payroll sourcing, servicing, managing new and existing relationships.
• The unit will also focus on cross selling of other retail banking products such as, credit cards, Bancassurance, overdraft, etc. to increase the profitability of the unit and the overall revenue for Retail Bank.

Job Purpose:

• To develop the market share of all Retail banking products and focus on HNW client for PRB segments.
• Responsible for ensuring sales result for Fixed Deposit, CASA balances and CASA accounts from Salaried & Non-salaried.
• Maintain consistency on business acquisition and % of approval rates from acquired business sources.
• Comply with the approved policies, procedures and norms to protect the organizations & customers interest.
• Work out adoptable sales strategies jointly with branches based on the location.
• Focused and segmented approach on Business sourcing.
• Accountable for regular monitoring of client satisfaction and service quality levels by ensuring that client expectations are consistently met and exceeded.Unique contribution of job holder is to achieve given targets and provide new and existing customers high standards of customer service
• Provide professional and expert advice on products & services to customers and business leads to other units to ensure that business opportunities are realized

Job Content:

• Sales Targets : Achieve assigned sales targets in order to contribute to the sales volumes / revenues through the team. Develop new markets and customers within the assigned territory to enhance sales volumes/ revenues.
• Employee Development : Acquire Assessment/Certification Standards Improve Product Knowledge through Training Program
• Cross selling : Cross sell non –assigned products & services to contribute the revenues and market presence. Attending KIOSK set by the bank in different locations / companies/ malls
• Customer Service : Provide quality customer service to ensure customer satisfaction and retention
• Market Intelligence : Provide market intelligence to supervisors on a regular basis for use in formulating strategies and plans
• Compliances & Processes : RBE has to be Vigilant while sourcing any Fixed deposits, Accounts or any Cross Sell Product and putting bank benefits always ahead of anything and use utmost care and alertness all time

Specifications/Skills/Qualification:

Education:

• Graduate / High school + 6 years’ experience
• MBA / BBA

Experience:

• Banking / Retail Sales
• International / GCC and UAE
• Selling & Marketing Skills

Knowledge & Skills:

• Basic Knowledge of operating systems
• Selling & Marketing Skills
• Having good inter / intra Personal Skills

Behavioral Competencies:

• Excellent
• Acceptable & Good Team Player
• Self-Motivated / Hardworking / Focused & Enthusiastic