Assistant Manager (Arbitrator & Case Management)

Assistant Manager (Arbitrator & Case Management)

Location: Colaba , Mumbai

Role Overview

We are seeking a dedicated and experienced professional to oversee the onboarding, engagement, and management of arbitrators empaneled with our platform. This individual will serve as the primary point of contact for arbitrators, ensuring smooth onboarding, effective training, continuous engagement, and ongoing support. The role also involves coordinating arbitrator activities, managing communication, and maintaining updated records.

Key Responsibilities

• Identify and source potential arbitrators for empanelment.
• Manage the end-to-end onboarding process of arbitrators, including process explanation, responsibilities, fee structure, case handling guidelines, and documentation.
• Conduct training sessions for newly empaneled arbitrators on platform usage.
• Organize quarterly refresher trainings and workshops for existing arbitrators.
• Develop and maintain training resources, manuals, FAQs, and other support materials.
• Act as the key liaison between the organization and arbitrators for ongoing disputes.
• Coordinate with arbitrators to schedule hearings and facilitate the issuance of orders.
• Facilitate smooth communication by creating and managing WhatsApp groups.
• Maintain and update databases of arbitrators, training sessions, and certifications.
• Engage with arbitrators regularly to gather feedback and implement improvements.

Skills & Qualifications

• Bachelor’s degree in Law (LLB), Commerce (B.Com), Management (BMS), or a related field.
• Minimum 1 year of post-qualification experience in stakeholder management, training, legal, or arbitration roles.
• Strong communication and interpersonal skills with the ability to engage senior professionals.
• Excellent organizational and coordination skills with a keen eye for detail.
• Strong analytical, problem-solving, written, and verbal communication abilities.
• Ability to work independently and proactively in a fast-paced environment.
• Proficiency in MS Word, Excel, and PowerPoint.
• Tech-savvy, with the ability to quickly adapt to new tools and systems.
• Proactive approach towards learning and staying updated on laws and regulations.
• Passionate, enterprising, resilient, and perseverant, with a “never give up” attitude.
• Willingness to go beyond the call of duty, take initiative, and contribute to process improvements.

Job Type: Permanent

Pay: From ₹600,000.00 per month

Application Question(s):

• Do you hold a Bachelor’s degree in Law (LLB), Commerce (B.Com), Management (BMS), or a related field?
• Do you have a minimum of 1 year of experience in stakeholder management, training, legal
• Are you comfortable conducting training sessions, workshops, and stakeholder engagement activities?
• Are you proficient in MS Word, Excel, and PowerPoint?

Work Location: In person