Assistant Manager-Back Office-Claims Administration

Competencies & Skills

• Knowledge of the function, process and systems.
• Ability to use the desktop computer systems
• Coaching and Feedback ability.
• Clear written and verbal communication.
• Medical knowledge and understanding of medical terminologies
  
  

Roles and Responsibilities

• Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements.
• Provide coaching and feedback to team members to enable them to improve their performance.
• Assist new hires such that they are productive on the floor in the shortest possible time frame.
• Handle escalations and basis analytical skills
• Provide inputs on process and system to the team members.
• Client Interaction, where required at the level of Supervisors.
• Ensure compliance with internal policies and procedures, external regulations and information security standards.
• Collect and provide data required for various audits.
  
  

Ensure that all agents in their process know their goals and how they are linked to the Organization’s quality policy.