Assistant Manager – Bot Operations – Kolkata, India

Are you looking for call center assistant manager jobs in Kolkata where you can lead teams, guide performance, and support day-to-day operations? Fusion CX is hiring an Assistant Manager for our Bot Operations process in Kolkata. This role is ideal for individuals who enjoy team leadership, coaching, and delivering strong operational outcomes.

Job Description:

About the Role
As an Assistant Manager – Bot Operations, you will oversee teams of employees, motivate them to complete their daily responsibilities, and ensure tasks are aligned with organizational goals. You will train team members, assign daily objectives, develop productivity-focused strategies, and collaborate with management to help achieve business targets.

Key Responsibilities

• Manage the day-to-day activities of the team.
• Motivate team members to achieve organizational goals.
• Develop and implement timelines to achieve operational targets.
• Delegate tasks effectively to team members.
• Conduct training sessions to maximize team performance and potential.
• Empower employees with improved product knowledge, confidence, and communication skills.
• Conduct monthly and quarterly performance reviews.
• Support company growth by building a successful and high-performing team.
• Maintain a positive and inspiring work environment.
• Develop strategies that help the team reach project goals.
• Determine project timelines and monitor progress to ensure on-schedule delivery.
• Provide clear instructions and communication to all team members.
• Manage day-to-day workflow and operational requirements.
• Create and distribute reports to update management on team progress.

Job Requirements:

• Education: Graduation.
• Strong leadership and team-management skills.
• Ability to train, motivate, and guide team members.
• Excellent communication and coordination abilities.
• Organized, proactive, and able to manage multiple tasks effectively.

Why Join Fusion CX Kolkata?

Grow your leadership career in a dynamic operations environment.

• Strengthen your team-management, coaching, and performance-delivery skills.
• Work closely with operations leadership to support productivity and operational success.
• Build a long-term career with clear growth opportunities in Kolkata and West Bengal.

If you’re seeking assistant manager jobs in Kolkata call centres or global BPOs or looking for leadership roles in operations, apply now and grow your career with Fusion CX.