Assistant Manager Call Center Operations

We’re Hiring – Assistant Manager Call Center Operations
Location: Lahore
Industry: Call Center / BPO
Experience: 4 to 7 Years

Are you a proactive leader with strong operational expertise and a passion for team development? Join our dynamic Call Center team and drive service excellence across every interaction!

Key Responsibilities:

• Lead and manage daily operations of the call center team to ensure service levels are met.
• Monitor and analyze KPIs to drive performance and implement improvements.
• Coordinate with internal departments for smooth operations and timely issue resolution.
• Coach, mentor, and develop team leaders and agents for optimal productivity.
• Ensure adherence to compliance, quality standards, and client expectations.

Requirements:

• Minimum 4–7 years of relevant experience in a call center or BPO environment.
• Strong leadership, communication, and analytical skills.
• Hands-on experience with CRM systems and reporting tools.
• Proven ability to handle high-pressure environments and shifting priorities.

Why Join Us?

• Career growth opportunities
• Collaborative work culture
• Competitive compensation & performance-based rewards

Job Type: Full-time

Work Location: In person