Assistant Manager - Cash Management Operations (UAE national)

Job Summary

As an Assistant Manager - Cash Management Operations at Standard Chartered, based in our Dubai office, you will play a pivotal role in supporting our payment service products and acting as a key contributor to the processing centre’s revenue generation initiatives. Your primary responsibility will be to ensure operational excellence within the department, strictly managing costs and maintaining budgets through diligent monitoring of transactional expenditures including courier and communication costs.

This role emphasizes the importance of precision in financial processing to avoid revenue leakage and safeguard profit and loss accounts from unauthorized debits. You will be instrumental in delivering high-quality service standards to internal and external stakeholders, fostering effective working relationships across departments, and advising corporate clients on the most efficient and compliant money transfer methods especially concerning exchange-controlled countries.

Beyond operational tasks, you will embody and promote the values of Standard Chartered, contributing actively to projects with broad impact and helping drive continuous improvement within our service standards. This position offers a compelling opportunity to develop your expertise in cash management operations while making a tangible contribution to the bank’s overarching business objectives and service excellence.

Key Responsibilities

Your main duties will center around ensuring the authenticity and accuracy of all transactions handled within the Cash Processing Centre (CPC), adhering closely to remitters' instructions. You will oversee and resolve internal account reconciliations daily, addressing discrepancies such as sundry and erroneous entries promptly. Minimising unreconciled Nostro account entries through daily resolution will also be critical.

Maintaining rigorous turnaround times as per service level agreements (SLAs) is essential, including the prompt resolution of inquiries and complaints. Your role extends to thorough familiarity with and adherence to CMO policies and procedures, as well as the Group’s Cash Management Services (CMS) guidelines. Further responsibilities involve acting as custodian for bank keys and bulk stocks where needed, providing supervisory backup across different desks, and ensuring the integrity of cheque processing, including returned items, post-dated cheques, and inward/outward collections.

You will conduct counter activities with professionalism and uphold robust reconciliation processes to safeguard against revenue leakage, ensuring all debits to P&L accounts are properly authorised. Your vigilance will contribute to seamless operational flow and financial integrity within the cash management operations.

Competencies

We seek individuals who demonstrate action orientation, collaborative spirit, and a strong customer focus. Candidates must provide clarity and guidance in their roles, effectively managing ambiguity and showing courage in decision-making. Developing talent and driving vision with a strategic mindset are valued, alongside nimble learning and instilling trust. Demonstrable role-specific technical skills will also be assessed to ensure alignment with operational requirements.

Working Style

This position is based in our Dubai office, operating on a full-time, in-office basis. The role requires a proactive and disciplined approach to daily responsibilities with flexibility to support evolving business needs within a dynamic banking environment.

Skills and Experience

• At least two years’ professional experience within the banking sector or related service industry, focusing on remittance processing and cheque clearing functions.
• Strong attention to detail and a commitment to quality, demonstrating accountability and ownership from end to end.
• Results-driven mindset with the ability to sustain focus and optimism, supporting business growth and consistent delivery of exceptional client service.
• Excellent communication, influencing, and negotiation skills, enabling effective relationship management with both internal teams and external stakeholders.
• Ability to establish and nurture strong working relationships across various business units and with external partners.
• Comfortable engaging directly with clients and business partners, showcasing adeptness in client interactions and tailored advisory service.
• A steadfast client focus with a proactive attitude towards problem-solving and service excellence.

Qualifications

• Bachelor's degree or equivalent qualification, preferably in Management or a related field.
• Proficiency in both English and Arabic languages, enabling effective communication in our diverse client and stakeholder environment.

About Standard Chartered

Standard Chartered is a leading international bank with a heritage spanning over 170 years. We are nimble enough to innovate and act swiftly, yet robust enough to deliver significant impact globally. Our commitment to driving commerce and prosperity is rooted in our unique diversity and inclusive culture, which embraces innovation and challenges the status quo.

Our team thrives on integrity, continuous improvement, and collaboration, placing clients at the core of our business practices. We celebrate unique talents and perspectives, fostering an environment where everyone feels valued and empowered to contribute their best. Joining us means becoming part of a purpose-driven organisation dedicated to making a positive difference in the communities we serve.

Together, we:

• Do the right thing by acting with integrity, challenging ourselves and each other, and relentlessly focusing on client needs.
• Never settle as we continuously seek innovation and simplified solutions, learning from both successes and setbacks.
• Are better together by embracing inclusivity, recognizing strengths in diverse teams, and building sustainable long-term partnerships.

What We Offer

In line with our commitment to fair pay and employee wellbeing, Standard Chartered provides a competitive salary package alongside a comprehensive suite of benefits designed to support your holistic wellness—physical, mental, financial, and social.

• Core bank-funded retirement savings plans, medical and life insurance, complemented by flexible and voluntary benefits tailored to your location.
• Generous time-off policies including annual leave, parental leave up to 20 weeks, sabbatical options up to 12 months, and dedicated volunteering leave, ensuring a minimum of 30 days leave inclusive of public holidays.
• Flexible working arrangements enabling work-life balance, combining home and office options with adaptable schedules.
• Proactive wellbeing initiatives featuring access to the Unmind digital wellbeing platform, resilience training courses, global employee assistance programmes, mental health first aiders, and a variety of self-help tools.
• A continuous learning environment supporting skill development and career growth through physical, virtual, and digital learning opportunities.
• An inclusive culture that values and celebrates diversity, fostering a workplace where everyone is respected and empowered to reach their full potential.