Assistant Manager - Collections

Key Responsibilities
Field Team Management

• Manage, monitor, and guide a team of field collection agents.
• Allocate daily cases/visits and ensure agents follow the planned routes and priorities.
• Track daily performance, visit productivity, and field effectiveness.
• Provide real-time support to resolve complex customer cases and disputes.

Target Achievement

• Drive daily, weekly, and monthly collection targets for the assigned portfolios.
• Take corrective actions for underperformance and escalate major issues.
• Ensure all agents follow strategy and hit KPI benchmarks.

Coordination & Communication

• Maintain continuous communication with field agents via calls, and WhatsApp groups,
• Ensure timely reporting of field updates, settlements, and customer commitments.

Required Skills & Qualifications

• Bachelor’s degree preferred; relevant industry experience acceptable.
• 2–5 years of collections experience, with minimum 1 year managing field agents.
• Strong leadership, communication, and negotiation skills.
• Good command over Excel and reporting tools.
• Understanding of field collections, settlements, and recovery rules.

Job Types: Full-time, Permanent

Pay: ₹35,000.00 - ₹50,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Paid sick time
• Provident Fund

Work Location: In person