ASSISTANT MANAGER CUSTOMER CARE

J7 Emporium Islamabad is hiring a ASSISTANT MANAGER CUSTOMER CARE.

1. Working closely with recovery, sales, and operations teams to align strategies, optimize customer experiences, and drive business growth.

2. Addressing client concerns, resolving issues, and making strategic decisions to enhance customer satisfaction and loyalty.

3. Providing guidance to team members, sharing best practices, and fostering a culture of excellence in customer relationship management.

4. Identifying opportunities to streamline processes, implement new technologies, and enhance customer engagement through innovative solutions.

5. Utilizing CRM systems, analyzing customer data, and engaging with clients through various communication channels to deliver personalized services.

Required Skills:

1. Proficiency in CRM software, data analytics tools, email marketing platforms, social media management, and project management systems.

2. Bachelor’s degree

3. Minimum of 1-2 years of experience in customer relationship management, preferably in the real estate industry.

4. Proven track record of successfully managing client portfolios.

5. Excellent communication skills, strong problem-solving abilities, adaptability to changing market dynamics, leadership qualities, and a customer-centric approach.

6. In-depth understanding of real estate market trends, property laws, customer acquisition strategies, and competitor analysis.

Location: J7 Emporium, B-17 Multi Gardens Islamabad

Note: Preferably female candidate

Apply Now: Forward your CV to jobs@j7emporium.com with subject line “ASSISTANT MANAGER CUSTOMER CARE”.

Job Type: Full-time

Pay: From Rs60,000.00 per month

Work Location: In person