Assistant Manager - Customer Order

Key Responsibilities

• Order Management:
  
  

Assisting in the placement and tracking of customer orders day to day basis within a stipulated time

• Retail Communication:
  
  

Keeping retail team informed about their order status, providing updates on progress, and addressing any enquiries.

• Order Processing:
  
  

Entering order details, validating / verifying information, and coordinating with relevant departments for production or fulfilment.

• Customized jewellery Order Management:
  
  

Handling requests for customized jewellery, should be able to get complete understanding of customization and able to communicate the requirement to production team.

• Record Keeping:
  
  

Maintaining accurate records of all customer orders, enquiries, its status and dispatches.

• Problem Solving:
  
  

Addressing retail team enquiries, resolving issues, and escalating complex cases to appropriate personnel.

• Communication:
  
  

Communicating effectively with customers, internal teams and external suppliers.

Skills And Qualities

• Customer centric approach:
  
  

Strong interpersonal and communication skills, empathy, and the ability to handle challenging situations.

• Organization and Attention to Detail:
  
  

Ability to manage multiple tasks, track orders accurately, and ensure all details are correct.

• Knowledge of Jewelry:
  
  

Understanding of jewellery manufacturing, production processes, different types of settings, diamond, colour stones etc..

• Computer Skills:
  
  

Proficiency in using order management systems, excel etc..

• Problem-Solving:
  
  

Ability to identify and resolve issues related to customer orders, transactions, dispatches etc..

• Teamwork:
  
  

Ability to work effectively with other team members to achieve common goals.