Assistant Manager - Data Center (Mashreq Global Network Pakistan)

Job Purpose

• Experienced in datacenter operations and application deployment.
• Manage and support Job Schedulers Administration and BAU activities.
• Manage and support Managed File Transfer Tools Administration and BAU activities.
• Manage automation of Datacenter Operations activities.
• Job Schedulers & File Transfer tools Administration.
• Understand requirements of file transfer across various applications and implement approach which suites the best, do proper testing and enforce all required controls are in place.
• Ensure the automation tasks are designed with exception handling and controlled rerun capabilities to avoid risk and associated impacts.
• Ensure pre and post validation process are followed on production deployment and support activities.
• Enforcing High Availability functionality of supporting applications in Primary and secondary site to ensure uninterrupted services.
• Supporting for business continuity testing across the bank.
• Tracking of DC operations service tickets.
• Monitoring application batches as per the SOPs given by various internal teams and escalation and recording of the issues.
• Escalation & recording of systems, application, and batch problems. Liaising with various teams within the bank for operations.
• Monitoring of alerts from various Enterprise Monitoring systems of the Bank.
• Liaise with infrastructure owners, application owners, Vendors for various support related activities on 24x 7 rotation shift basis.
• Deployment of approved changes on various Infra platforms.
• Prompt reporting of production issues with impact analysis and taking necessary action for rectification.
• Escalation, recording and Tracking of all incidents till closure of incidents.

Key result Areas

• Job Execution Accuracy: % of jobs completed successfully without manual intervention.
• Incident Response Time: Time taken to detect, escalate, and resolve job failures.
• Operational Efficiency: Reduction in manual interventions and job failures.
• Stakeholder Coordination: Timely communication and resolution of application-related issues.
• Documentation & Compliance: Up-to-date job documentation and adherence to audit requirements.

Knowledge, Skills and Experience

• Strong analytical and troubleshooting skills.
• Attention to detail and process-oriented mindset.
• Effective communication and stakeholder management.
• Ability to work under pressure and in 24x7 environments.
• Documentation and reporting skills.
• Automation and scripting capabilities.
• 7-10 years of experience in IT operations or batch job scheduling.
• Hands-on experience with enterprise scheduling tools.
• Exposure to banking, financial services, or large-scale enterprise environments is a plus.
• Experience in coordinating with cross-functional teams and managing critical job flows.
• Batch job scheduling tools (e.g., Control-M, Autosys, TWS, Cron).
• Operating systems (Windows, Linux/Unix).
• Basic scripting (Shell, Python, PowerShell).
• Application architecture and job dependencies.
• ITIL processes (especially Incident and Change Management).
• Database basics (SQL for job-related queries and logs).