Assistant Manager Engineering

Overview

Job Description

The role involves the management of engineering and facilities services and processes that support the core business of the hotel. It focuses on applying best business practices to improve efficiency by reducing operating costs while increasing productivity. The role maintains Mövenpick standards of quality and service and facilities in all departments under responsibility and authority. The role ensures the overall smooth, efficient and economical running of the Engineering department and assists management in planning investments, projects and replacement budgets on a yearly basis.

Must be thoroughly familiar with all Accor corporate and local Operational Standards and ensure they are followed. Responsibilities and goals are outlined below:

Responsibilities

• Planning & Organizing
  • Coordinating purchasing for the Engineering departments with the finance team as per hotel procedures
  • Manage sufficient par level stock of spare parts and ensure all incoming and outgoing items are registered
  • Implement all necessary work procedures for preventive maintenance, initiate respective scheduled procedures and monitor carrying out of work as well as recording the results within appropriate filing system
  • Prioritize department workload and efficiently repair breakdowns
  • Plan and execute the annual Preventive Maintenance program for the hotel
  • Plan training programs in the Engineering division in conjunction with the Director of T&C & the L & D Manager
  • Initiate Fire Fighting Training in coordination with the Director of Security on a regular basis for all Heartists
  • Review the employee schedule and annual leave plan to ensure the correct allocation of resources to improve owner/guest satisfaction and Heartists productivity and satisfaction
  • Be familiar with all related company documentation, especially the relevant Operational Standards Manual for Engineering
• Operations
  • Have a complete understanding of and adhere to Accor policy related to Fire, Hygiene, Health and Safety
  • Oversee all technical installations on hotel plant, sewage system, fresh water, emergency generator, air conditioning system, Technical Building Services, kitchen equipment, cooling systems, swimming pools, hotel lighting, in-house music & TV system and paging system
  • Ensure a consistently high standard of grooming by self and team
  • Have full knowledge of all products and services provided by the property and in the local area
  • Provide solutions for emergency situations and larger problems
  • Lead and support Heartists in achieving financial, operational and service delivery targets through policy development and appropriate colleague training
  • Plan and execute regular technical skills training for the team
  • Take responsibility for all work executed by Heartists or external contractors to ensure quality meets Mövenpick standards
  • Investigate internal disputes or guest complaints
  • Plan and allocate duties for all Engineering staff in line with operational requirements
  • Supervise completion of departmental works to ensure they meet Accor standards
  • Lead daily Engineering briefings and monthly Heartists meetings
  • Manage modifications and improvements of plant room equipment
  • Carry out any other reasonable duties and responsibilities as assigned
• Administration
  • Be proficient with DynaWin system to maximize its use to streamline up-to-date information
  • Approve invoices for payment when work is completed as initially agreed
  • Design and implement a monthly report of works carried out, machines maintained, events, DynaWin report, energy and water consumption for presentation to the General Manager
  • Monitor all maintenance contracts and consult the General Manager as needed
  • Be aware of all agreements/laws with local authorities, insurance companies, external firms, contractors and suppliers to control their work and invoices
• Generic Aspects on Hygiene / Personal Safety / Environment / Confidentiality
  • Ensure proper care of all equipment and furniture entrusted for Heartists use
  • Be familiar with the hotel's policies and procedures, the physical layout of the hotel and emergency procedures for fire, medical, bomb threat, blackout and evacuation
  • Know safety regulations and ensure their application; ensure the safety of people and property
  • Respect and uphold the hotel's commitment to the Environment Charter of Sustainability
  • Adhere to the Rules & Regulations in the Heartists Handbook and the Hotel's policy on Fire, Hygiene, Health and Safety
  • Ensure confidential records and information are safeguarded and not removed from the office
  • Do not disclose any financial or other sensitive information of Accor Hotels

Our Values

Our values are our common language, embodied in the Heartist program. They guide us daily and bind us to the Group, supporting hospitality and service outcomes worldwide.

Guest Passion

We obsess over our customers. Our guests drive our decisions and actions. We put them first and go the extra mile.

Sustainable Performance

We believe hospitality can unlock a better tomorrow and act to support communities and protect the planet.

Respect

We value diversity, connect globally, and care for the planet.

Spirit of Conquest

We are ambitious for our guests, exploring, initiating, and developing new opportunities.

Trust

Hospitality is a team sport; we trust, respect differences, and work as one team.

Innovation

We challenge the status quo, embrace innovation, take risks, and strive for better and faster results.

Qualifications

• Diploma or Degree in Hotel Management
• Previous experience in the same industry

Additional Information

• A positive 'can do' attitude and the ability to work within a team environment
• Fluency in English; additional languages are a plus