Assistant Manager - Global Network Operations

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Provide Level 2 support for Wi-Fi and LAN infrastructure across Cisco Meraki and Catalyst environments. Troubleshoot and resolve incidents escalated from L1 support, ensuring timely resolution. Assist in configuration, deployment, and maintenance of switches, access points, and controllers. Monitor network health and performance using Zoho ManageEngine tools. Document incident resolutions, network changes, and standard operating procedures. Collaborate with L3 engineers and other IT teams for issue resolution and service improvements. Participate in scheduled maintenance, upgrades, and patching activities. Maintain asset and configuration records in ManageEngine.