Assistant Manager - Global Operations Head

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Job Description

• Responsible for managing day to day network operations and maintenance for certain govt clients at Mumbai. This includes- customer change requests, incident management, problem management, CFT / OEM Interlock, and escalation support for the operations. This is an operational role, responsible for delivering results that have a direct impact on day-to-day operations and capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles.
  
  

Responsibilities

• Create and maintain infrastructure necessary for the growth and upkeep of customer network operations to drive network efficiency and availability.
• Manage new enhancements/issue resolution.
• Proactive/Reactive fault management
• Incident Management: Customer Handling during the fault and ensuring subsequent updates in timely manner.
• Identify day to day manual activities, repeat tasks and leading the effort to automate them.
• Track and monitor the environment performance to ensure minimal interruption to customer network & Data centre operations
• Manage network equipment maintenance and security operations for all sites.
• Maintain day to day O&M tasks associated installation and testing of new network equipment, diagnosing, and locating troubles.
• Performing repair and maintenance and restoring service for optimal customer satisfaction
• The role may be an individual contributor or may lead a small team.
  
  

Desired Skill sets

• CLS working experience
  
  

Troubleshooting experience of network, equipment and service level faults

• Understanding manual testing techniques and methods to gain a better understanding of the environment and reduce false positives/negatives.
• Good working knowledge on Tejas & DWDM devices
• Working knowledge of LAN, WAN and Cisco devices