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Assistant Manager - Ground Services

Saudi Arabia

Overview

Fly Red Sea operates as a subsidiary of Red Sea Global and is part of the Red Sea Global Group of companies. We specialize in providing air mobility services to our Red Sea destination. Join a world-class team dedicated to innovation, hospitality, and unmatched service, with opportunities in the aviation industry.

We are purpose-driven and committed to people and planet, supporting Vision 2030 and regenerative tourism. Be part of a legacy shaping the future of travel.

Join Fly Red Sea and be part of the positive change for Saudi Arabia and the world.

Role Aim

ASSISTANT MANAGER - GROUND SERVICES

To support the safe, compliant, and efficient coordination of all ground handling functions covered under GACAR Part 151, with specific responsibility for Operational Control, ensuring seamless execution of ramp handling, passenger processing, baggage handling, and surface transport activities at the aerodrome. The Assistant Manager - Operational Control acts as the primary focal point for daily oversight, resource allocation, disruption management, and coordination between departments, service providers, and terminal stakeholders.

Regulatory Compliance

151.1(b)(1)(2)(3)(10) - Scope of Ground Handling Services
.47 - Personnel Responsibilities and Qualifications
151.63 - Ground Operations Manual Implementation
151.71 - Training and Competency Assurance
151.101 - Quality and Safety Compliance
IATA IGOM and AHM standards for operational efficiency and service integrity
Company Ground Operations Manual (GOM Part E) - All local procedures and operational controls.

Recruitment and Criteria

Bachelor's degree in aviation management, Airport Operations, or a related field preferred.
Minimum 28 years of age.
Minimum 5 years of progressive experience in airport or ground operations, with at least 2 years in a supervisory or control center role.
Previous experience with ground handling operations, FBO operations, or boutique terminal environments is an advantage.
In-depth understanding of GACAR Part 151, IATA IGOM/AHM standards, and apron safety protocols.
Proficient in load control coordination, aircraft turnarounds, and irregular operations response.
Excellent command of the English language and Arabic language will be an advantage.
Capacity to remain discreet and maintain confidentiality when handling sensitive information.
Willing to work in shifts, including weekends and holidays as per operational requirements.
Excellent customer service skills and a strong work ethic.
Good level of people and management skills.
Good working knowledge of statutory and procedural obligations including health, safety, and security issues.
Proven problem-solving and decision-making abilities.
Understanding of regulatory and recommended procedures related to the airport environment.
Self-motivated with the ability to travel among outstations.

Performance Objectives

Embed The Red Sea Air Services Company Health and Safety culture.
Assist the Senior Manager Ground Services in delivering certified ground handling services per approved operations specifications.
Monitor and manage real-time status of all aircraft ground operations (arrival, turnaround, departure).
Allocate manpower, GSE, and support resources in line with the daily operations plan.
Lead coordination between ramp, passenger services, baggage handling, and surface transport teams during operations.
Enforce safety procedures, apron discipline, and compliance with GACAR and internal safety policies.
Act as operational focal point during service disruptions; activate contingency procedures with minimal impact.
Document operational occurrences and contribute to root cause analysis and safety reporting per 151.117.
Support training delivery and recurrent checks with the Training Post-Holder.
Represent the operational control unit in safety and quality audits and reviews.
Maintain accurate records and log entries in accordance with the operations manual and quality system.
Aim for 98% on-time performance for all handled flights through proactive coordination and preplanning.
Achieve 100% adherence to SOPs, GACA regulatory requirements, and internal safety standards during audits.
Ensure efficient deployment of manpower and equipment to meet contractual SLAs and minimize delays.
Lead or support incident response and reporting with documented actions for Level 1 and Level 2 occurrences.
Ensure all supervised staff maintain valid training and recurrent certifications per the training matrix.
Maintain effective cross-department communication with pilots, maintenance, passenger services, resorts, and other stakeholders for seamless operations.
Maintain OTP targets and ensure all ramp, baggage, and passenger handling functions are synchronized within defined timeframes.
Ensure 100% compliance with service level agreements for passenger handling, baggage processing, and airside transport by monitoring KPIs.
Maintain a real-time operational dashboard to track inbound/outbound aircraft, staffing, equipment, and passenger movements; use it to pre-empt delays or safety concerns.
Develop and update process workflows and contingency plans; conduct drills to ensure readiness.
Ensure 100% timely documentation and root cause analysis for incidents under 151.117.
Implement corrective actions within 5 working days and track effectiveness via QA/compliance system.
Coordinate with Passenger Services to ensure timely passenger touchpoints and maintain high passenger satisfaction.
Monitor and optimize daily deployment schedules to match operational demand.
Implement monthly shift evaluations for efficiency, staffing, and fatigue management compliance.
Ensure all activities align with the TRSASC Ground Operations Manual.
Conduct quarterly compliance checks and address non-conformities with corrective action plans.
Produce and present a monthly operations performance report with data analysis on OTP, delays, equipment utilization, and staffing performance.
Maintain coordination with pilots, maintenance, passenger services, resorts, and marine logistics teams to avoid operational disconnects.
Ensure all supervised staff are current and qualified per the GACA training matrix and GACAR Part 68 and 151.73.
Conduct quarterly skill assessments and recommend refresher training as needed.
Any other duties that support departmental objectives.