Assistant Manager- HR Operations

Gurgaon, India

Permanent Role

Primary Responsibility

Support the HR Business Partners by managing business-as-usual tasks, providing both strategic and tactical support for HR interventions, and handling project-based HR initiatives as assigned. This includes day-to-day HR operations and administrative duties covering the full HR cycle, such as records management, leave and attendance, payroll, exit formalities, employee relations, and process management.

In addition, the role will focus on managing payroll, ensuring compliance, driving SOP adherence at the centers, and maintaining smooth coordination with stakeholders and QMC centers to address and resolve operational concerns.

Other Role Specifics

Monitor internal HR systems and databases

Manage and control HR policies and procedures, ensuring compliance with local legal requirements and corporate guidelines

Implement and enforce HR operations policies and procedures

Capture, analyse, and report HR trends

Implement the performance management process and develop/execute supporting systems

Design and implement training programs in coordination with internal trainers or external consultants

Ensure payroll and HR reports are accurate and completed on time

Maintain and update HR records

Report and publish HR dashboard metrics (headcount, leave, attendance, exit, etc.)

Research, analyse, and present HR data as required

Develop standard and ad-hoc reports, templates, dashboards, and metrics

Meet with management to discuss project requests, highlight issues, and provide recommendations

Troubleshoot HR data and reporting issues

Assist corporate teams in managing employee relations, disciplinary matters, and grievances

Act as a point of contact for employees regarding benefits and policy queries

Snapshot Of Tasks

Set and track HR team objectives

Monitor HR budgets

Create and implement company policies

Track key HR metrics

Advise managers and staff on HR policies and procedures

Create detailed HR cost reports

Recommend tools to improve HR processes (e.g., performance review systems)

Assist With

Terminations and resignations

Promotions and transfers

Payroll administration

Compensation And Benefits Analysis

Addressing performance issues

Advising department heads on HR matters and labour laws

Staff welfare, counselling, and conflict resolution

Execute performance appraisal cycles

Organize staff events (annual gatherings, team-building activities, etc.)

Maintain accurate employee data and records

Qualifications, Experience, And Education Requirements

Bachelor’s degree or higher in Human Resources Management or related discipline

Minimum 3–4 years of experience in Human Resources, preferably in a manufacturing or factory environment

Strong knowledge of labour law and HR-related regulations

High proficiency in MS Office and HRIS systems

Proven payroll management experience

Experience in developing and implementing performance appraisal systems

Mandatory Skills

Strong analytical skills; prior MIS experience preferred

Excellent written and spoken English communication skills

Effective interpersonal skills for working with clients, visitors, and staff

Discretion, integrity, and attention to detail

Good time management and flexibility in working hours

Self-motivated with the ability to work independently

Strong listening skills

Preferred Skills

Team leadership capabilities

Negotiation skills

Experience in recruitment and training

Advisory skills