Assistant Manager - Inside Sales

Inside Sales (Account Management)

Job Summary:

The Inside Sales Representative is responsible for managing and growing our portfolio of longtail accounts. This role focuses on building relationships, driving revenue, and ensuring customer satisfaction for smaller-scale, high-potential accounts. The ideal candidate will have strong communication skills, a customer-first mindset, and a proven ability to deliver results in a fast-paced environment.

Key Responsibilities:

• Manage a portfolio of longtail accounts, ensuring regular engagement through calls, emails, and meetings.
• Act as the primary point of contact for client inquiries, ensuring timely resolution of issues.
• Foster strong relationships to retain and grow accounts.
• Drive adoption of digital tools or platforms relevant to the travel industry.
• Oversee smooth onboarding processes for new accounts by providing training and handholding.
• Educate clients on products, tools, and best practices to optimize their experience.
• Provide ongoing training or workshops tailored to longtail partners.
• Regularly share client feedback and insights with internal teams to inform product or service enhancements.
• Address the lost and churned accounts and understand the reasons behind it to fix it.
• Conduct needs assessments to understand client requirements.
• Close sales by building rapport with new and existing clients and addressing client objections.
• Train travel agents on calls, meetings & webinars.
• Provide excellent customer service and post-sales support.
• Meet or exceed monthly, quarterly, and annual sales targets as per the KPIs.
• Work closely with the marketing and product teams to align sales strategies with product launches and campaigns. Find ways to approach clients and motivate them to book.

Qualifications:

• Education: Bachelor’s degree in Business, Marketing, or related field.
• Experience: Minimum 1-3 years of inside sales experience, preferably in the travel industry.

Skills:

• Strong communication and interpersonal skills.
• Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office.
• Ability to work in a fast-paced environment and adapt to changing targets.
• Customer-focused with excellent problem-solving skills.
• Excellent written and verbal communication skills
• Strong organizational and multitasking skills with high attention to detail
• Analytical skills for generating insights from sales and booking data

Key Competencies:

• Self-motivated and results-oriented
• Team player with a positive attitude
• Strong negotiation and persuasion skills
• Goal-driven with the ability to meet sales targets