Assistant Manager - IT

Gulberg, Lahore| On-site | 12:00 PM - 9:00 PM

Join us as an Assistant Manager IT at Software Finder, where you will play a pivotal role in managing and advancing our IT operations, infrastructure, and teams to support a fast-growing software house.

About The Role

The Assistant Manager IT is responsible for supporting and managing the company's IT infrastructure, systems, security, and technical operations to ensure smooth business continuity. This role involves supervising daily IT activities, leading the IT support team, maintaining network and system performance, and implementing technology solutions aligned with business objectives. The ideal candidate brings a blend of strong technical knowledge, hands-on leadership, and a strategic mindset to drive reliable and secure IT operations.

Key Responsibilities

IT Operations Management

• Oversee and manage daily IT operations covering servers, networks, systems, and end-user support.
• Supervise and guide IT support staff to ensure timely, effective issue resolution.
• Monitor system performance, security posture, and availability across the organization.
• Ensure high availability of business-critical systems through proactive maintenance and monitoring.
  
  

Cybersecurity and Compliance

• Implement and enforce cybersecurity policies, access controls, and endpoint security solutions.
• Manage backup systems and disaster recovery procedures to maintain business continuity.
• Conduct regular security audits and lead vulnerability remediation efforts.
• Ensure data security, regulatory compliance, and privileged account management.
  
  

Infrastructure and Cloud Administration

• Manage and maintain server infrastructure, storage systems, and virtualization platforms.
• Administer cloud platforms including Microsoft Azure and Amazon Web Services.
• Optimize cloud resource usage, cost efficiency, and cloud security configurations.
• Support software deployment and manage development, staging, and testing environments.
• Coordinate with development teams for infrastructure support of applications and CI/CD pipelines.
  
  

Procurement and Asset Management

• Manage hardware and software procurement, installation, and IT asset tracking.
• Coordinate vendor relationships and third-party service providers.
• Ensure software licensing compliance across the organization.
  
  

Technical Support and Escalation

• Provide Level 2 and Level 3 escalation support for complex infrastructure and system issues.
• Troubleshoot advanced technical problems and drive root cause resolution.
• Support cross-functional teams with environment troubleshooting and software deployment.
  
  

Documentation and Planning

• Maintain accurate IT documentation, SOPs, configuration records, and technical reports.
• Assist in planning IT budgets, system upgrades, and technology improvements.
• Contribute to long-term technology roadmap planning aligned with business goals.
  
  

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 4 to 7 years of hands-on IT infrastructure and support experience.
• Strong knowledge of networking, server administration, cloud platforms, and cybersecurity.
• Experience with Microsoft 365, Azure or AWS, virtualization platforms, and endpoint management.
• Proven leadership and team management skills with the ability to guide and develop IT staff.
• Strong problem-solving, communication, and stakeholder management abilities.
• Scripting capability in PowerShell or Bash for automation and administration tasks.
  
  

Preferred Certifications

• Microsoft Certified: Azure Administrator Associate (AZ-104)
• Microsoft Certified: Azure Security Engineer Associate (AZ-500)
• Cisco Certified Network Associate (CCNA)
• ITIL Foundation
  
  

Software Finder is a leading B2B SaaS marketplace that helps businesses discover, compare, and select the right software solutions. Our platform connects companies with tailored software options based on their unique needs, supported by verified reviews and expert insights.

With a growing portfolio of software categories and a global user base, Software Finder is committed to simplifying the software selection process and empowering businesses to make informed decisions.

Our team is driven by a shared mission to innovate, collaborate, and deliver value to our users. As we continue to grow, we are always looking for talented individuals who are passionate about technology, customer success, and making an impact.