Assistant Manager - Item Processing

This position is scheduled from 12:30pm until finish (approx. 8:30pm) The Assistant Manager is responsible for assisting with daily operations for Item Processing; ensuring department is performing efficiently and meeting all deadlines.

The Assistant Manager should be an expert in all aspects of check processing. In addition to Inclearings, POD, and Lockbox ICL Processing, the department is responsible for all eDeposit setups, escalated support for eDeposit involving the vendor, and approving mobile deposits for all markets.Item Processing includes teller transactions, mobile deposit, eDeposit, ATM, and customer image cash letters.

Department Functions:

• Item Processing – Over 40 million items per year
• Process Inclearings files from FED and US Bank
• Process transactions from Teller, Image ATM, eDeposit, Direct Send, and Mobile Check Deposit
• Assist Manager with System Administration for Item Processing software (Optima), Check 21 gateway (Acceptance), teller capture (Image Teller), merchant capture (eDeposit) and vendor management for outsourced mobile check deposit software (FXD).

Duties:

• Manage staff, including hiring, scheduling, motivating, coaching, development, and performance reviews for the IP Staff.
• Ensure the timely completion of nightly duties by staff.
• Excellent communication skills with staff, other bank departments, external ICL customers, as well as external eDeposit customers.
• Ensure efficient operations are in place to meet daily cash letter deadlines.

Job Competency:

• Able to keep up and excel at demands placed throughout the shift, while making sure daily deadlines are completed in a timely manner.
• Staff Development – Work with the staff to make sure they understand the ins and outs of Item Processing and why we do what we do,
• Teamwork – Coach staff to work as a team to achieve nightly goals

Requirements:

Requirements:

• Minimum 2 years Banking experience is required.
• Attention to detail with a high level of accuracy.
• Positive Attitude, Excellent Planning Skills
• Ability and desire to lead and work as part of a team and with people of diverse backgrounds
• Ability to identify and communicate critical issues and work proactively with other parties to develop alternate methods for resolving issue