Assistant Manager - Loyalty and Gift Cards

About the company:

At Almosafer (part of Seera Group), we’re not just part of the travel industry, we’re helping shape its future.

As Saudi Arabia’s leading travel company, we serve millions across every segment of the travel and tourism ecosystem.

Rooted in our name “Almosafer,” meaning the traveler, we strive to make every journey seamless, personal, and purposeful. Our diverse platforms and services are built to deliver enriching experiences that reflect the spirit of Saudi Arabia and the wider region.

We’re united by a bold vision:

To be the undisputed leader in travel services, fostering lasting connections and setting new benchmarks for excellence in the Kingdom and beyond.

Our team across Saudi Arabia and the wider region blends deep cultural understanding with forward-thinking innovation, shaping a new standard for travel in the region.

About the job:

In this role, you will oversee both the strategic and operational aspects of loyalty partner account management, including analyzing program performance, driving customer retention initiatives, and leading the end-to-end onboarding of new partners. You will also take ownership of our gift card sales, serving as the primary liaison with vendors and retail partners, managing distribution, and ensuring smooth execution across financial, technical, and operational functions. This role requires strong cross-functional collaboration with Product, Marketing, and external partners, as well as the ability to analyze data, identify opportunities, and deliver actionable insights.

Responsibilities:

Account Management of Loyalty Partners:

• Analyze program performance data to identify trends, opportunities for improvement, and report findings to management.
• Manage ongoing relationships with loyalty partners to ensure program success and growth.
• Lead end-to-end onboarding of new partners in collaboration with the Product teams, ensuring a smooth and timely setup.
• Work with cross-functional teams (Product and Marketing) to ensure loyalty systems are updated and functioning smoothly.
• Stay updated on industry trends and best practices to ensure the company’s programs remain competitive.

Gift Card Administration:

• Serve as the primary liaison with gift card and loyalty partners, overseeing all operational, financial, and technical integrations.
• Negotiate contracts, terms, and agreements with vendors and retail partners to expand and optimize offerings.
• Oversee the distribution and sales management of digital gift cards.
• Monitor and report on gift card sales, redemptions, and other key performance indicators (KPIs) to track program success.
• Support financial reconciliation and reporting on gift card sales, redemptions, liabilities, and program KPIs.

Profile Requirements:

• 4+ years of experience in loyalty program management, gift card operations, or related functions.
• Strong analytical and financial acumen, with experience in reporting and KPI analysis.
• Strong understanding of loyalty ecosystems, prepaid/gift card operations, and partner management.
• Strong negotiation and Account management skills.
• Excellent communication and stakeholder management skills.
• Proficiency in Microsoft Office Suite; knowledge of BI/reporting tools preferred.
• Ability to work independently while collaborating with cross-functional teams.
• Fluency in English required; Arabic language proficiency preferred.

Being you @ Almosafer:

At Almosafer, our teams work with purpose, clarity, and a shared commitment to doing things the right way.

Whether you're building platforms, supporting travelers, or shaping strategy, your work connects to something bigger. Across functions and locations, we value accountability, trust, and collaboration - and we create the structure and space for you to contribute meaningfully from day one.

Here, you will find:

A purpose-led workplace where your ideas can create real impact

Ongoing learning and development to help you grow with intention

Recognition that celebrates your wins, both big and small

A community built on trust, curiosity, and shared momentum

No matter where your journey started, at Almosafer, you will find space to grow, connect, and contribute meaningfully.