Manage customer accounts and serve as the primary point of contact for buyers regarding product development, order execution, and routine correspondence
Handle merchandising activities for woven and value-added home textile products from development to shipment
Coordinate with production, planning, sourcing, quality, and logistics teams to ensure timely execution of orders
Prepare costings, quotations, order plans, and maintain merchandising documentation
Follow up on sample development, approvals, and customer requirements
Monitor order progress, identify potential risks, and proactively resolve issues to ensure on-time delivery
Develop and maintain strong relationships with international buyers and ensure a high level of customer satisfaction
Support business development initiatives and identify opportunities within existing and potential accounts
Analyze customer requirements, market trends, and product opportunities to support business growth
Collaborate with design and product development teams to introduce innovative and value-added products to customers
Requirements:
Bachelor's degree in Textile Engineering, Textile Sciences, Business Administration, or a related field
3–5 years of relevant experience in Home Textile Marketing & Merchandising
Experience handling France market customers is highly preferred
Strong knowledge of woven and value-added home textile products
Sound understanding of textile manufacturing processes including weaving, processing, stitching, and finishing
Experience in handling international buyers and managing order execution independently
Strong commercial acumen with exposure to costing, negotiations, and customer relationship management
Excellent communication, coordination, negotiation, and analytical skills
Proficiency in MS Office and ERP systems
Education:
Bachelor's (Preferred)
Experience:
in Home Textile Marketing & Merchandising: 3 years (Preferred)