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Assistant Manager - Ocean Export - Chennai

Introduction:

Come move the world with us!

Wake up each day to be part of a global movement. A movement to make an impact. A movement to go for it! A movement to provide best-in class solutions. A movement to be empowered. A movement to do the right thing.

Make AIT Worldwide Logistics the next stop on your career journey!

See what our teammates say about working at AIT Worldwide Logistics.

Overview:

Responsible for executing end to end ocean export operations, ensuring timely documentation, shipment management, customer coordination, and KPI compliance while supporting pricing and business growth initiatives.

Responsibilities:

Manage freehand, nomination, and locally sold ocean export accounts, ensuring end-to-end shipment execution as per customer and company SOPs.
Handle carrier and vendor relationships, including shipping lines, NVOCCs, CHAs, transporters, shippers, and overseas partners, to ensure smooth operations and service continuity.
Take ownership of booking placement, SI filing (INTTRA/carrier portals), AMS & ISF submissions, and ensure all filings are completed within prescribed cut-offs.
Manage HBL and MBL processes, including draft preparation, customer confirmation, debit note coordination, payment follow-ups, and timely release with applicable free time.
Track shipments proactively, ensure milestones are updated in the system, identify deviations from schedules, and coordinate recovery plans with carriers, cartage agents, and international partners.
Ensure accurate and timely billing, adherence to mandatory CW fields, and achievement of defined KPIs in line with company guidelines.
Send pre-alerts to destination offices, ensuring complete and accurate documentation for seamless handover and downstream execution.
Partner with local sales teams to support customer communication, resolve operational issues, conduct carrier/customer business reviews, and contribute to business growth initiatives.
Ensure strict compliance with customer SOPs, internal policies, and AIT operational KPIs, while supporting additional responsibilities as required by business needs.
Complies with all policies and standards
Performs other duties as assigned

Qualifications:

A team player who works well with others – being respectful to our teammates is a Core Value
A strong work ethic with an appreciation for ownership, independence, accountability, and autonomy in your role
Growth mindset – being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently
Customer service focus – we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture

Other Skills We Hope to See:

Graduate degree or equivalent qualification.
3–6 years of freight forwarding experience preferred, with exposure to ocean operations.
Strong basic math and geography skills, with the ability to analyze numerical data, identify patterns, and draw logical conclusions.
Working knowledge of DG/GDP requirements; CargoWise proficiency preferred (Basic Cargo knowledge an advantage).
Sound understanding, or ability to quickly learn, ocean freight movement, vendors, container types, equipment, Incoterms, regulatory requirements, pricing, service routings, and shipment profitability.
Basic knowledge of country regulations and AIT policies/procedures, with a focus on risk mitigation for customers and the company.
Effective verbal communication and interpersonal skills, with the ability to interact confidently in one on one settings.
Strong time management skills to meet deadlines in a fast paced, high volume environment.
Demonstrated team orientation, respect for colleagues, and alignment with core values.
Strong work ethic with a sense of ownership, accountability, and independence.
Growth mindset with a continuous improvement approach and openness to change.
Strong customer service orientation, with the ability to build and sustain internal and external relationships.

About AIT Worldwide:

About AIT Worldwide Logistics:

AIT Worldwide Logistics is a global freight forwarder that helps its customers grow by expanding access to markets all over the world where they can sell and/or procure raw materials, components, and finished goods. For more than 40 years, the America’s-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, food, government, healthcare, high-tech, industrial and life sciences. Backed by scalable, user-friendly technology, AIT’s flexible business model customizes door-to-door deliveries via sea, air, ground, and rail—on time and on budget. With expert teammates staffing more than 100 worldwide locations in Asia, Europe, India, and North America, AIT’s full-service options also include customs clearance, warehouse management and white glove services. Learn more about AIT Worldwide Logistics, our culture and core values in action here.

AIT Worldwide Logistics is an Equal Opportunity Employer – M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at 630-766-8300 ext 5218.

What AIT Can Offer You:

In addition to base compensation, AIT offers a growing suite of competitive benefits to help our teammates realize their full financial, well-being, personal and professional potential.

AIT Worldwide Logistics benefits available across all global markets.

Vacation/holiday time
Global employee support program
Mindfulness tools
Professional development
Company events and gatherings
Five paid volunteer hours through our AIT Cares program

Our competitive employee benefits packages may vary by region and country.

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