Assistant Manager of Technology Innovation and Data

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Sleek urban retreat in the Pacific Northwest. Surrounded by snow-capped mountain peaks, deep-blue waters and swaths of evergreen forests, Seattle is as wild as it is trendy. Our Hotel puts you in the heart of the city’s downtown, with the Seattle Art Museum on one side, iconic Pike Place Market on another and the waters of Elliott Bay gleaming to the west. Wake to a fresh cup of coffee delivered straight to your room, then head out to explore eclectic neighbourhoods and craft breweries, or spend the day hiking up nearby Mount Rainier or kayaking on Lake Union. Come nightfall, meet us at Goldfinch Tavern, an Ethan Stowell Restaurant, and let our chefs show you all the best local flavours of your new favourite city.

Assistant Manager of Technology Innovation and Data - Full time

Four Seasons Hotel Seattle

Four Seasons Hotel Seattle is looking for an Assistant Manager of Technology Innovation and Data who shares our passion for excellence and is enthusiastic about creating the ultimate service experience. The Assistant Manager of Technology Innovation and Data will be a member of a dynamic team delivering great service to our internal and external guests. This position reports to the Director of Technology Innovation and Data. U.S. work authorization is required for this position.

Key Elements of the Job

• Assist in ensuring critical systems are available 24/7/365 with priority given to PMS (Opera), POS (Simphony), PBX (Mitel) and HSIA systems.

• Assist with establishing and maintaining user familiarization procedures for all software and hardware used at the property.

• Assist with administration of all systems including maintaining user/group accounts, software configuration, troubleshooting, and completion of documentation.

• Assist in server infrastructure management, performance and backup monitoring, disaster recovery, and operating system upgrades.

• Assist with ensuring effective support for other systems including back office, sales and catering, human resources applications and any other at the property.

• Assist with providing service outage diagnosis, troubleshooting, and restoration of service, as well as malware protection management.

• Assist with maintaining and promoting technology standards as outlined in the Four Seasons IT SOPs.

• Assist in the coordination of equipment acquisitions and major projects as required.

• Participate in property-initiated and corporate-initiated technology implementations as required.

• Attain thorough knowledge of the procedures required to install, upgrade, troubleshoot, and remove all software applications used at the property.

• Provide both direct and remote guest technological support and, when needed, support to conference services.

• Assist with administration of O365 and Outlook mail.

• Assist with third-party vendors.

• Assist with wired and wireless network support and maintenance, Active Directory maintenance, server maintenance, failover tools, firewall configuration, web security, and other systems as needed.

• Perform any additional duties assigned by the Director of Technology, Innovation, and Data.

Preferred Qualifications and Skills

• Highest level of integrity and transparency

• Good interpersonal and relationship-building skills and a team player with high energy Strong problem-solving, decision-making, conflict-resolution and strategic-thinking skills

• Pro-active and inquisitive mind set to develop problem solving, decision making, conflict resolution and strategic thinking skills

• Good written and verbal communication skills

• Work in a safe, prudent and organized manner.

• Clear understanding of the purpose and reasons for internal controls Good understanding of the technical knowledge of hotel systems and operations.

• Understand and familiar with hotel quality standards and service standards Reasonable cost analysis, cost management and budgeting skills

• Strong commitment to service

• Technical background, MCSE or strong networking skills

• Prior education and/or experience supporting complex networks

• Knowledge of basic accounting principles.

Benefits Include:

• Compensation: $81,000 annually

• 13 Days Paid Time Off + 10 Paid Holidays/year

• Medical, Dental, & Vision Insurance

• 401K Retirement Savings Plan, plus Employer Match Program

• Complimentary Room Nights and Discounted Rates

• Complimentary Meals in our Employee Cafeteria

• Complimentary Uniform Care & Dry Cleaning

• Employee Assistance Program

• Investment in your Wellbeing

• Paid Parental Leave & Short-Term Disability

• Life Insurance

• Bereavement & Jury Duty Pay

• FMLA & WA State Leave

• Personal, Medical, & Military Leave options

• Tuition reimbursement

• Training Programs; Growth & Development Opportunities

Learn more about our property and what it is like to work at Four Seasons by visiting: http://www.fourseasons.com/seattle

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf