Assistant manager-Operation engineer

Who we are

About VOIS: VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain, and the UK. Over 29,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more. Established in 2006, VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone. #VOIS #BeUnrivalled #CreateTheFuture

About this Role

The Support Team Member role is crucial in understanding the goals of the organisation and developing a clear vision of how operations will help achieve them. This involves translating these goals into implications for the operation's performance, objectives, quality, speed, dependability, flexibility, and cost. The role requires designing the operation's products, services, and processes, planning and controlling operations resources, and continually monitoring and improving the overall performance of the operation.

What You will do

• Understand strategic objectives and develop a clear vision of how operations will help achieve them.
• Develop an operations strategy aligned with the organisation's long-term goals.
• Design the operation's products, services, and processes.
• Plan and control operations resources to ensure tasks are completed.
• Continually monitor and improve the overall performance of the operation.

Who you are

You are an individual with hands-on experience dealing with Unix/Linux platforms, good knowledge of OCI/SQL/PSQL, and experience in MDM Technology. You have a good understanding of Oracle Cloud infrastructure and are proficient in using various tools such as Nagios, Confluence, WinSCP, Putty, Dynatrace, and SharePoint. You are experienced with file transfer protocols (FTP/SFTP), DNS, and Remedy 9. You have a background in web application development and web technology, ITIL Foundation awareness, and strong conversational English skills. You understand the telecommunications market and have good communication skills, especially in a multicultural environment. You are dynamic, customer-oriented, and can work under stress.

What's in it for you

• Hands-on experience with Unix/Linux platforms.
• Proficiency in OCI/SQL/PSQL.
• Experience in MDM Technology.
• Good understanding of Oracle Cloud infrastructure.
• Proficiency in using tools such as Nagios, Confluence, WinSCP, Putty, Dynatrace, and SharePoint.
• Experience with file transfer protocols (FTP/SFTP), DNS, and Remedy 9.
• Background in web application development and web technology.
• ITIL Foundation awareness.
• Strong conversational English skills.
• Understanding of the telecommunications market.
• Good communication skills, especially in a multicultural environment.
• Ability to work under stress and be dynamic and customer-oriented.

What skills you will learn

• Advanced operations strategy development.
• Enhanced planning and control techniques.
• Improved performance monitoring and improvement strategies.
• Advanced use of Oracle Cloud infrastructure and related tools.
• Enhanced communication skills in a multicultural environment.

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