Assistant Manager - Operations

About Us:

DHL Supply Chain India is a leading provider of integrated logistics solutions, specializing in warehousing, distribution, and supply chain management. With over 100+ facilities and 15,000+ employees nationwide, we excel in sectors like e-commerce, consumer goods, life sciences, and technology. Recognized as a Great Place to Work, we prioritize employee engagement and development. We are committed to a safe work environment, promoting Behaviour Based Safety (BBS) practices, injury prevention, and compliance with safety regulations, ensuring that safety is everyone's responsibility. We embrace an equal opportunity workplace, fostering diversity and inclusion for all employees. Join us in shaping the future of logistics and discover limitless growth opportunities!

Job Scope:

To manage and oversee physical operations, ensuring high service levels and alignment with customer-agreed SLAs and defined standards.

Key Responsibilities:

• Manage inbound operations and ensure customer satisfaction.
• Coordinate with logistics service providers (LSPs) to meet customer requirements.
• Provide accurate inputs for LSP billing and production planning.
• Review daily working processes and engage in people management.
• Ensure adherence to standard operating procedures (SOPs).
• Participate in quality assurance initiatives and maintain a safe working environment.
• Develop high-performance culture within the team and monitor individual performance.
• Manage operational issues and escalate as necessary.

Experience:

• Minimum 6 years of logistics experience.
• Minimum 2 to 3 years of experience in a cross-functional/matrix organization.

Qualification:

• Bachelor’s Degree.
• Diploma in Supply Chain Management (SCM) / Logistics.

Skills and Competencies:

• Strong communication skills (English/local language), both spoken and written.
• Leadership and people management skills.
• Knowledge of PAN India transportation.
• Good documentation skills (screening, archiving, retrieval).
• Customer orientation and decision-making abilities.
• Planning and organizing skills.
• Commitment to excellence and problem-solving capabilities.