Assistant Manager Operations

Responsibilities:

• Delegating tasks to Team Leaders and staff.
• Ensure proper training of all kinds that are required.
• Operations Supervisor/Operations Manager in all tasks.
• Monitoring the team’s performance.
• Assisting the team by performing the tasks with them.
• Helping with training and development of staff in customer services.
• Handling complaints (from both staff and customers).
• Helping to hire new staff.
• Developing weekly floor reports and to keep statistics.
• Shelving situations change daily, and they should be expected to assess the situation and act appropriately.
• Supervise the floor and day to day operations of the center.
• Implement FEC open and closing operations as guided by the Manager.
• Ensure that the operation floor is safe, clean, well-staffed and conductive for family fun.
• Strictly adhere to the instructions provided by operation manager and translate such instruction into effective performance.
• Ensure that the shift staff provides the highest levels of consistent, prompt and courteous customer service.
• Ensure that all the FEC units on the floor are performing effectively.
• Prepare purchase requisitions for supplies on an as required basis in the prescribed format.
• Implement and interpret polices and procedure to the staff, perform effective staff evaluation and make terminating and disciplinary recommendation.
• Reporting to senior management / personnel when require.
• Assist other department to maintain and enhance better performance for company to ensure high quality production.
• Monitor all sales at hourly basis and manage all communication with sales staff.
• Strictly monitor the staff in terms of punctuality, adherence to following shift schedules, hygiene and physical appearance in terms of professionalism.
• Give refresher Customer Service Trainings from time to time to existing staff and new hires.

Job Location: Fun City, 4th floor, Centaurus Mall F-8 Islamabad.

Job Type: Full-time

Work Location: In person