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Assistant Manager - Opertaions

India

If you are a current employee who is interested in applying to this position, please navigate to the internal Careers site to apply.

Disclaimer: MarketStar is committed to ensuring integrity and transparency in our recruitment practices. We DO NOT charge any fees at any stage of the recruitment process. In case you receive any unsolicited requests for payments, please report to <peoplesuccessoperations@marketstar.com> immediately.

Role- Assiatant Manager - Operations
Experience- 3 - 5 yrs team handling experience, preferably handling a Sales Support program .
Location- Hyderabad.

About MarketStar:

In everything we do, we believe in creating growth, for our clients, our employees, and our community. For the past 35+ years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people, and support them through mentorship, leadership, and career-development programs. We provide service and support to our communities through the MarketStar Foundation.

Our exceptional team is the cornerstone of MarketStar's accomplishments. We are proud of our award-winning workplace culture and to be named a top employer in our industry. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success.

We are excited to have you apply to join our MarketStar team and can’t wait to discuss how we can help you find growth!

Key Responsibilities & What will you need to succeed in this role?

Develop, implement, and monitor day-to-day operational systems and processes, that provide visibility into goals, progress, and obstacles for our key initiatives.
Plan, monitor, and analyze key metrics for the day-to-day performance of the

operations to ensure efficient and timely completion of tasks.

Devise strategies to ensure the growth of programs enterprise-wide, identifying and implementing process improvements that will maximize output and minimize costs.
Working knowledge of data analysis and performance/operation metrics.
Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements.
Oversee customer support processes and organize them to enhance customer satisfaction.
Exceptional communication skills & Interpersonal skills.
Emotional intelligence.
Coaching skills.
People Management.
Ownership & Accountability.
Teamwork & Collaboration.
Decision making.
Root cause analysis & recurrence prevention.
Behavioral management.
Customer Focus.

Qualifications:

Bachelor’s degree in Business, Engineering, Marketing, or a related field, MBA an asset.
A minimum of 3-5 years experience.
Managed multiple projects at the same time.
Hands-on experience in setting and managing budgets.
Advanced knowledge of Microsoft Excel and the Google Suite.
Excellent written and verbal communication skills.
Experience applying Lean and Agile methodologies and tools in a service environment.
Previous experience successfully implementing new tools and technologies.

Core Competencies:

Driving For Results: Challenging, pushing the organization and themselves to excel and achieve Customer Success: Doing the right thing for customers.
Team Leadership: Leading others to accomplish team goals and objectives.
Motivating Others: Inspiring others to perform well by actively conveying enthusiasm and a passion for doing a good job.
Coaching And Developing Others: Advising, assisting, mentoring and providing feedback to others to encourage and inspire the development of work-related competencies and long-term career growth.
Planning And Organizing: Effectively organizing and planning work according to organizational needs by defining objectives and anticipating needs and priorities.
Conflict Management: Managing conflict between people and effectively resolving sensitive issues.
Decision Making: Making good decisions in a timely and confident manner
Interpersonal Communication: Communicating clearly and effectively with people inside and outside of the organization.
Resilient & self-: A proactive & never give up attitude
Business Acumen: Understanding general business and financial concepts, understanding the company's business, and using both general and specific knowledge to be effective.
Relationship Management: Build sustaining and productive relationships with customers and stakeholders.

What’s in it for you?
Constant Learning and an entrepreneurial growth mindset. Employee-centric benefits plan including but not limited to Comprehensive Health Insurance, generous Leave Policy, Covid Support, Vaccination drives, Well-being sessions, real-time grievance redressal, and work flexibility.

We are a people-first organization with policies and processes that help you bring the best version of yourself into work including fast-track growth for high-potential folks. An opportunity to be associated with the world’s leading brands as clients. To be a part of an organization with more than 60% of homegrown Leaders. Customized training programs that are catered to personal and professional development. We are an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success.

Note: This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. Responsibilities may change over time to accommodate business needs.

If you’re up for this job, go on and hit the “Apply Now” button!

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