Assistant Manager - Payment & Gateway Systems

Kuwait

Position: Assistant Manager - Payment & Gateway Systems

Group: Information Technology

Primary Job Purpose

The role holder has the responsibility to supervise, execute, coordinate, monitor, and support the related day-to-day activities in an efficient and effective manner, and ensure the security, resilience, scalability and correctness of operation of the various systems within the area of responsibility, to help achieve the Bank's strategic business objectives while helping to maintain compliance to laws, policies and regulations.

The job holder must therefore have solid skills, knowledge and understanding of the related technologies and solutions together with their implications, and is expected to analyse, address, track and successfully resolve requests and issues within the area of responsibility, and help to ensure the implemented solutions meet the service quality, security and performance benchmarks, and that the delivery is on time and within budget.

Job Roles & Responsibilities:

Strategy, Planning and Management

Planning and Management

Ensure effective planning to achieve the strategic objectives of the unit, and maintain cost-effective mode of operation in area of responsibility

Operations, Review and Reporting

Understanding

Maintain updated knowledge of rules, regulations and standards in the field and related matters of interest to the department.

Fieldwork

Provide technical and functional support to the systems within the area of responsibility, both directly and through team members and suppliers
Maintain the security and resilience of systems in area of responsibility, as per the Bank’s policies, procedures and regulatory requirements
Analyse, diagnose and troubleshoot issues and deploy required detective, corrective and preventive measures (fixes, patches, upgrades, etc.)
Maintain effective procedures (backup, restoration, configuration, tuning, etc.), ensuring compliance with leading practices and quality standards
Participate in initiative analysis, study requirements, research and document possible suitable configurations, solutions and vendors
Contribute to and support planned and ongoing projects, ensuring alignment with relevant strategies and objectives, policies and regulations
Manage system resources and participate in capacity planning and maintenance activities, ensuring adequate sizing for optimal performance
Perform product research in related areas and advise IT management with the identified improvement opportunities

Review and Monitoring

Monitor adherence and compliance to policies, procedures and frameworks and ensure the implementation of corrective actions to reduce Risk
Monitor SLAs and team KPIs to ensure planned targets are being met, that IT services are delivered accordingly, and analyse/report deviations

Reporting

Generate and circulate scheduled periodic and requested ad-hoc reports ensuring their accuracy and timely delivery

Stakeholder Management

Internal Interactions

Participate in the various cross-functional committees/team discussions for multiple purposes to achieve optimal service efficiency
Continuously coordinate and collaborate with IT teams, as well as wider business and control units for effective and efficient system support

External Representation

Maintain continuous interaction, coordination and collaboration with relevant external System and Service Suppliers

Job Specifications

E ducational Qualification(s)

Bachelor’s degree or equivalent in a related field

Experience

Minimum 6 years of relevant technical work experience in a Bank or a Financial Institution
Strong analytical, technical, interpersonal and communication skills
Knowledge of business operations, system requirements, and IT processes

Language(s) known