Assistant Manager - Policy Owner Service

Assistant Manager – POS

Key Responsibilities:

Ø Responsible for Data extraction and support team in Data Analysis.

Ø Responsible for various daily activities like sending SMS, Emails, WhatsApp to Policyholders and tracking.

Ø Responsible for handling field queries related to payouts.

Ø SOP’s updation.

Ø Company Initiated Payout - POS request processing

Ø Coordination with business partner and ensure cases closed timely with accuracy

Ø Daily WIP management to ensure TAT is adhered

Ø Liaise with various departments at HO for smooth operations

Ø Closure of HO actionable cases within the TAT

Ø NPS Detractors analysis and take corrective action plan to improve the process.

Ø Analyzing the CEO-CXO Escalation/Service Grievance cases and identifying the key areas of improvement along with implementation.

Ø Open audit points to be closed within timeline and ensure timely submission of self-identified issues

Measure of Success:

Ø Processing – 95% in 0 Cal days.

Ø Reduction in Penal interest

Ø NPS Target - >75%

Ø Timely reporting of Dashboard/MIS

Ø Maintain proper tracking of WIP cases/NPS /Service Grievances/CEO-CXO Escalations.

Ø Keep update on Audit Points and Timelines.

Ø Timely SOP updation and maintenance

Desired qualifications and experience:

Ø Should be a Graduate, preferably with Insurance background & Professional qualification.

Ø Good Knowledge of Ingenium Application.

Ø Must have a minimum of 6-8 years in Insurance and handling the team.

Knowledge and skills required:

Ø People Management

Ø Exposure to quality tools and processes

Ø Good communication skills

Ø Strong adaptability and Problem-solving skills

Ø Presentation skills

About Axis Max Life Insurance

Axis Max Life Insurance Limited, formerly known as Max Life Insurance Company Ltd., is a Joint Venture between Max Financial Services Limited (“MFSL”) and Axis Bank Limited. Axis Max Life Insurance offers comprehensive protection and long-term savings life insurance solutions through its multi-channel distribution, including agency and third-party distribution partners. It has built its operations over two decades through a need-based sales process, a customer-centric approach to engagement and service delivery and trained human capital. As per the annual audited financials for FY2023-24, Axis Max Life Insurance has achieved a gross written premium of INR 29,529 Cr. For more information, please visit the company website at www.maxlifeinsurance.com.

#ComeAsYouAre LGBTQIA+ and PwD candidates of all ages are encouraged to apply