Assistant Manager - Process Training - Hyderabad

Job Description:

• Deliver training to NH’s & exiting staff members following training manuals, training plan & standards and publish relevant reports.
• Successfully delivery client / Internal targets set on certification standards
• Gauge post training performance of agents trained during the OJT period & take learnings back to the subsequent batches
• Lead all BAU interventions such as TNI / TNA, refreshers, Knowledge assessments, design short content
• To evaluate and make necessary amendments to the training material on periodic basis
• Complete indulgence on Reporting / MI for all training relevant chores
• Interact with clients & share lob / SME intelligence for process betterment
• Actively participate & present training performance on Daily/Weekly/Monthly internal & client reviews SOP & Content creation

Qualifications

Graduate