Assistant Manager, Quality

Position is an on-site position to manage the overall plant quality system and product testing. This person may be responsible for the supervision of Quality Technicians. Assistant Manager, Quality is accountable for setting the long-range global vision of quality and is the driver of business unit quality improvement initiatives and programs. In addition, this role is responsible for ISO management and compliance, and the customer complaint process.

• Oversees the manufacturing-related processes are in control and that all product produced at the facility meets the requirements of the end-use customer.

• Ensures that process conditions are monitored and controlled for product consistency and according to the specified conditions.

• Ensures that products and process changes are made only according to the sequence of activities specified in the MSA/CSA process.

• Oversees the testing in accordance with the Avient Lab Performance Policy and ensures that all product grading is accomplished in a timely and accurate manner.

• Represents the plant and Avient in all aspects of professional dealings with customers, the technology community and the commercial group. Resolves and communicates customer complaints and handles technical and quality questions from internal and external sources.

• Coordinates investigation and corrective action on all plant-related customer complaints.
  Assesses training needs and provides training to lab/production employees.

• Lead the quality team and instil quality knowledge and process adherence and improvement throughout the organisation.

• Perform ongoing assessments of POD's quality system effectiveness.

• Develop long-range vision based on identified performance gaps, emerging customer requirements and external benchmarking. POD's quality system includes corrective and preventive benchmarking, internal auditing, document control, control of records, process control, cost of quality, lab testing, etc.

• Manage POD's customer complaints and related processes. Determine acceptable level, severity, and close rate of customer complaints and drive desired results. Evaluate overall effectiveness and application by identifying trends and common issues; develop plans to address.

• Develop and maintain global quality metrics, along with a method for the communication of results through executive dashboards and reports.

• Define and implement root cause analysis processes, and effectively assign financial responsibility to our material suppliers, logistics partners, or customers as appropriate.

• Manage POD's central certifications (i.e., ISO) and related processes, and ensure all sites are meeting the standard.

• Evaluate and monitor (and participate as required in) all external customer quality audits to gather the collective voice of our customers and their needs. Coordinate investigation of evolving trends and related gaps, and structure a plan to address.

• Interface with senior leaders by providing guidance on how to improve quality systems and product quality.

• Other duties as assigned.

Education

• Bachelor’s Degree or equivalent exp Completed

• Certified Lean Six Sigma OR KAIZEN Leader

• Certified Lead Auditor of Quality Management System
  

Experience

• Cross Functional - Leadership Experience 10+ Years

• Cross Functional - Managing Direct Reports 10+ Years

• Cross Functional - Manufacturing Industry 10+ Years

• Manufacturing - Safety Procedures 10+ Years

• Manufacturing - Manufacturing Operations 10+ Years

• Cross Functional - Problem Solving Techniques 10+ Years
  

Skills and Certifications

• Personal Skills - Stress Management Intermediate

• Personal Skills - Statistical Skills Intermediate

• Personal Skills - Reading/Comprehension Intermediate

• Personal Skills - Self Motivated Intermediate

• Software Skills - Microsoft Office Intermediate

• Personal Skills - Analytical Skills Intermediate

• Personal Skills - Time/Priority Management Intermediate

• Software Skills - Microsoft Outlook Intermediate

• Software Skills - Microsoft Word Intermediate

• Software Skills - Microsoft Excel Intermediate

• Software Skills - SAP Intermediate

• Personal Skills - Work on a Team Intermediate

• Personal Skills - Organizational Skills Intermediate

• Personal Skills - Conflict Resolution Skills Intermediate
  

Physical Demands

• While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle or feel; and reach with hands and arms.

• The employee is frequently required to walk.

• The employee is occasionally required to stoop, kneel, crouch, crawl and talk or hear.

• The employee is occasionally required to lift and/or move up to 50 lbs.

• Specific vision abilities may be required by this job include close vision, color vision, depth perception, and ability to adjust focus.

• While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, toxic or caustic chemicals, and fumes or airborne particles.

• The noise level in the work environment ranges from normal office noise levels to loud.