Assistant Manager Restaurants

Restaurant Name: Bonsai (Thai & Chinese Cuisine)

Bonsai is seeking a proactive and customer-oriented Assistant Restaurant Manager to support daily operations and serve as a strong front-facing leader for our Thai and Chinese restaurant. This mid-level role requires hands-on involvement in service, team supervision, and operational excellence to ensure a smooth and memorable dining experience for guests.

Key Responsibilities Operations Management

• Support the Restaurant Manager in overseeing daily restaurant operations.
• Ensure smooth coordination between kitchen and front-of-house teams.
• Monitor service flow, table turnover, and overall guest experience.
• Assist in inventory control, stock ordering, and supplier coordination.
• Ensure compliance with hygiene, safety, and food handling standards.
• Handle opening and closing duties, including cash handling and reports.

Front-of-House & Guest Experience

• Act as the primary point of contact for guests during service hours.
• Welcome guests, manage reservations, seating, and waitlists.
• Handle guest feedback, complaints, and special requests professionally.
• Maintain high standards of service presentation and staff grooming.
• Ensure the dining area is clean, organized, and visually appealing.

Team Supervision & Training

• Supervise FOH staff including servers, hosts, and cashiers.
• Assist in staff scheduling, attendance tracking, and shift management.
• Train new staff on service standards, menu knowledge, and SOPs.
• Motivate the team and lead by example during busy service periods.

Sales & Performance Support

• Promote menu items, specials, and up selling strategies.
• Support initiatives to improve sales, customer retention, and reviews.
• Monitor daily sales performance and assist with basic reporting.

Requirements

• 3–5 years of experience in restaurant operations or front-of-house management.
• Prior experience in Thai, Chinese, or Asian cuisine restaurants preferred.
• Strong customer service and interpersonal skills.
• Good understanding of restaurant operations, cash handling, and service flow.
• Ability to lead teams in a fast-paced dining environment.
• Strong problem-solving skills and a calm, professional demeanour.
• Flexible availability, including evenings, weekends, and holidays.

What We Offer

• Competitive salary (commensurate with experience).
• Growth opportunities within the Bonsai restaurant group.
• Supportive and team-driven work environment.

Job Type: Full-time

Pay: Rs45,000.00 - Rs50,000.00 per month

Work Location: In person