ASSISTANT MANAGER SALES OPERATIONS

Job Purpose: To manage franchise operations, commissions, risk & Audit and vendor management Job Responsibilities:

• Responsible for managing the progress of embedded integrity project for S&D.
• Responsible for managing internal & external Audit requirements, queries & data provision.
• Responsible for monitoring and review of S&D Internal Control Matrix and consequent compliance
• Monitoring the Sales Channel Commission processing and timely disbursement while keeping a close check on the periodic payout trends.
• Management of S&D related vendor payments, SLA compliance, payment status monitoring and relevant risk controls and problem resolution.
• Management of Purchase Requisitions for all S&D related projects and problem resolution.
• Responsible for management of franchise channel operations including induction, termination, change of ownership etc. as well as channel support and ad-hoc problem resolution in coordination with Legal & Regulatory.
• Monitoring S&D BPR Projects and relevant reporting to CAD Management.
• Overall Policy & Process management & Compliance in processes.
• Managing the entire operations team including responsibilities of franchise operations, commission management, ERP Management.
• Project management for all planned or ad-hoc Operations related projects.
• Oversee compliance and risk controls for the S&D department, ensuring effective governance of departmental risks and adherence to regulatory standards.
  
  

Eligibility Criteria (Education, Knowledge, Experience and Skills): Education: Minimum of Bachelors degree however Master in Business will be preferred Work Experience: Candidate should hold minimum 5 years of experience in similar role Skills - Generic:

• Strong Analytical Skills
• Takes Ownership
• Strong Follow up Skills
• Team Management
• Effective problem Solving Skills
• Interpersonal & Communication Skills Self Motivated and confident
• Time & Stress Management
  
  

Skills - Job Specific:

• Detailed Understanding of Telecommunication Sales Eco system
• Well versed with sales operation
• Expertise and domain level knowledge in process development and risk mitigation