Assistant Manager - ServiceNow Business Analyst

JOB_REQUIREMENTS

Hires in

Not specified

Employment Type

Not specified

Company Location

Not specified

Salary

Not specified

Assistant Manager – SERVICENOW BA - Deloitte Support Services India Private Limited

The Service Now COE function is accountable for the implementation of GRC/IRM, ITSM, ITBM and HRSD for multiple MFs from different regions.

Work you’ll do

Role: The role incumbent will be part of the team responsible for end-to-end delivery of Deloitte ServiceNow Implementation Projects. This would require the incumbent to configure solutions to meet the business requirements, having significant contribution into the current and future services delivered to Deloitte’ customer businesses and act as a liaison between the client and the Implementation team.

Responsibilities

Strategic

Strong communication skills regarding technical topics and remote collaboration skills are critical to this role.
Demonstrates an ability to deliver on project commitments.
Produces work that consistently meets quality standards.

Operational

Demonstrates the ability to understand complex business and functional requirements.
Understand the business processes in detail, applying technical knowledge to shape & plan solutions to deliver and liaise with the stakeholders to understand their requirements and translate these requirements into ServiceNow functional specifications.
Translate requirements from projects and changes into functional specifications for internal and external delivery parties.
Create and maintain the Business Blueprint (detailed process description and requirements document)
Should have a good understanding of Agile Methodologies.
Should have a good understanding of SAFe Practices.
Should have good hands-on experience in Requirement Elicitation Techniques, UML and documentation.
Should have good experience in cross domain communication, conducting JAD and effectively stakeholder management.
Should have hands on experience in Sprint Planning, Tracking, grooming and prioritizing the backlog items.
Collaborate with Deloitte Project & Delivery Managers to estimate the effort for solutions/services development change requests and releases.
Provide guidance or support to delivery teams, guiding and monitoring task completion, sharing expert knowledge and advice without carrying line responsibility.
Develop acceptance criteria for projects, test plans and test cases.
Perform final validation of solution before submission to requester to run the User Acceptance Test.
Demonstrated experience in dealing with business stakeholders, understanding their requirements and translating them to functional specifications.
End-to-end ownership of Solutioning for current & new opportunities (starting from requirement analysis to proposal delivery).
Working with SMEs, Leads, Managers, Resources & Project/Delivery Manager (in case of specific inputs for solution) on finalizing the solution and estimates.
Work with Project/delivery managers to build POC (proof of concept), prototype and sample development.
Managing the Q&A process (questions collection, consolidation and Q&A facilitation with client);
Work with project/delivery managers to devise the timeline/schedule for executing the project.
Working as a bridge between the Client & Delivery team during the transition of the won opportunities. And supporting delivery team in initial stages of the Discovery Phase, including discovery agenda finalization, facilitation material preparations, dry runs and actual engagement.
Timely & quality delivery of opportunities
At least 4 - 5 years of experience working as Functional / Business Analyst in one of the ITSM, ITBM, ITOM, HR, GRC/IRM modules/tools.
Should have good understanding and should be up to date on Servicenow latest releases, features and issues.
Should be always align to the best practices and thrive towards innovative solution. Should have niche understanding of the ITIL processes and should be able to relate with the stakeholder requirements.

The team

At Deloitte, we’re all about collaboration. And nowhere is this more apparent than among our 2,000-strong internal services team. With our combined specialist skills, we provide all the essential support and advice our client-facing colleagues need, right across the firm. This enables them to focus all of their efforts on delivering the best service possible to their clients. Covering seven distinct areas; Human Resources, Clients & Industries, Finance & Legal, Practice Support Services, Quality & Risk Services, IT Services, and Workplace Services & Real Estate, together we live, breathe and deliver the Deloitte experience.

Location: Hyderabad / Bangalore

Work shift Timings: 11 AM to 8 PM

Qualifications

B. Tech, BE, M. Tech or equivalent technical degree.
6 to 8 years experience in a similar role and Enterprise organisation.

Essential

Tools/Technology Skills:

ServiceNow:

The candidate should have knowledge on various ServiceNow applications like GRC/IRM, ITSM, ITBM, CMDB, Service Mapping.

Demonstrates working understanding of QE Tools tools like TFS, ServiceNow Test Management, ServiceNow Agile
Demonstrates working understanding of Various Service Now Application like GRC/IRM, ITSM, ITBM
Demonstrates working understanding of Experience on all ITSM modules
Worked in Agile / Scrum

Good to have:

Experience / Knowledge on ITBM, ITSM, GRC, CMDB etc.
ServiceNow System Administrator Certification

#EAG-Technology

Our purpose

Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.

Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.

Professional development

At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India.

Benefits to help you thrive

At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.

Recruiting tips

From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.

Requisition code: 318320

Similar jobs

No similar jobs found

Term of use Privacy policy