Assistant Manager - (SFO, $75k/yr) 1pm-9pm- Saturday to Wednesday Andale Mexican Kitchen

Job description

Schedule : Currently : Saturday - Wednesday 1pm-9pm (Subject to change (Management))

Assistant Manager

Andale Management Group (AMG_ is seeking a hard-working and enthusiastic Assistant Manager to create experiences that change the way people know Andale Mexican Restaurant. We are looking for that special someone who is dedicated to customer service, teamwork, and quality to work in our location at SFO Airport.

As our new Assistant Manager, you do not need to know our exact systems and techniques before you start, but you need to be self-aware and humble – able to jump in, be helpful and problem-solve where needed. People who do not take initiative, who are not customer oriented, not open to feedback, nor passionate about customer service need not apply. You are meant for this role if you are a team player with a strong interest in and appreciation for customer service quality.

Ultimately, we are looking for someone who has a talent for people, customer service, and supporting coworkers, and who is wholeheartedly enthusiastic about growing with our business. If this is you, we can’t wait to meet you!

About Us:

AMG operates two restaurants at SFO, Andale Mexican Kitchen (Terminal 2) and Valencia Street Station (Concourse A).

Responsibilities:

With direct supervision and training support, all Assistant Managers are expected to:

● Contribute to the overall culture and business growth using our Culture Guide as a tool for self-reflection and an ongoing commitment to self-growth, the growth in others, and the growth of the company

● Contribute to the overall culture and business growth by participating in or leading improvement committees and projects when needed

● Ensure that our customers have positive interactions and are consistently served delicious customer service to our quality standards

● Stay knowledgeable about all restaurants offerings, including drinks, food, bar and kitchen equipment

● Be proactive within the customer service team to anticipate needs, prevent problems, and

maintain smooth operations

● Follow all employee and Restaurant operations policies, including but not limited to: cash

handling, break scheduling, ordering, inventory and feedback processes

● Help keep the Restaurant clean, beautiful and safe, providing both employees and customers with a fun, inclusive environment

Qualifications:

● Love of customer service

● Passion for excellent customer service

● Stellar verbal communication skills

● Excellent interpersonal one-on-one, team, and partnership skills

● High level of emotional intelligence with a positive outlook and good sense of humor

● Seeks out feedback and is excited about self-growth and improvement within the context of the job

● Ability to thrive in a fast-paced environment

● Able to handle critical customer situations with ease

● Must pay strong attention to detail and have passion for high quality products

● Possession of a current Food Handler’s Card

● position

● Experience with soliciting and implementing feedback to improve performance

● Must be 21 years old

Physical Requirements:

The physical requirements listed are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

● Regular and consistent attendance and the ability to sit and work with hands and arms for at least eight (8) hours per day and five (5) days per week.

● Physical ability to stand, reach, lift, bend, kneel, stoop, climb, walk, crawl, push and pull items weighing up to 50 pounds.

● Stand and move throughout the Restaurant/ office.

● Must be able to interact with customers for at least eight (8) hours per day and five (5) days per week.

● Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage.

● Have consistent and reliable onsite attendance at the Restaurant/ office.

● Proficient interpersonal relations and communicative skills in English;

● Interpret and follow a variety of instructions and procedures furnished in English -

written, oral, diagram, or schedule form.

● Meet daily, weekly, monthly, quarterly, yearly and other deadlines consistently.

● Work under pressure with changing, ambiguous priorities.

● Communicate effectively and promptly to clients, vendors and employees of the

organization.

● High level of manual dexterity to adeptly type and use computer equipment.

● Auditory and visual skills – Specific vision abilities required by this job include close

vision, distance vision, color vision, peripheral vision, depth perception and ability to

adjust focus.

● Ability to work overtime occasionally at the last minute.

● Occasional Travel may be required.

● Stand stationary in Restaurant throughout the shift for periods of time (up to 8 hours per day, 5 days per week);

● Continuous physical activity including walking, standing, twisting, sitting, bending, lifting,

reaching, kneeling, stooping, crawling, wiping, climbing, pushing and pulling items

weighing 50 pounds for distances of up to 20 ft.;

● Ability to perform moderately strenuous physical work and withstand temperatures of 0 degrees Fahrenheit or less and 100 degrees Fahrenheit or more;

● Be able to adeptly use restaurant equipment;

● Perform basic math and fractions to complete recipes;

● Understand and respond to staff and customer requests in a loud environment

Classification & Supervision:

● This is a regular, full time,salaried exempt position 40 hours per week

● Assistant Manager is Supervised by the General Manager

Classification & Compensation:

· This is a regular, full time,salaried exempt position 40 hours per week

· Health Benefits – Medical, Dental

Supervision:

This position is supervised by the General Manager.

Company Standards:

Strong work ethic; Takes initiative

· Positive and flexible attitude & communication

· Embodies professionalism

· Team player & supportive of coworkers

· Genuinely cares about customers/clients & providing service

· Committed to their own, each other’s, and the company’s growth

How to apply:

Please submit your resume and a cover letter explaining why you’d be a great Assistant Manager.

We thank you for your interest in a career with us. Due to high volume, only those applicants selected for an interview will be contacted.

As part of our dedication to the diversity of our workforce, Andale Mangemnt Group is committed to Equal Employment Opportunity without regard for race, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity or religion.

Job Type: Full-time

Pay: $75,000 / yr

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid sick time
• Paid time off
• Paid training
• Parking
• Vision

Job Type: Full-time

Pay: From $75,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Are you willing to undergo a Mandatory Background Check

Experience:

• Management: 2 years (Required)

Ability to Commute:

• San Bruno, CA 94066 (Required)

Work Location: In person