Assistant Manager - Soft Services

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

TITLE
Assistant Manager -Soft Service
BUSINESS UNIT
Integrated Facilities Management (IFM)
REPORTING TO
Soft Service Manager (directly);
Account Manager (on matrix)
NUMBER OF SUBORDINATES
Range between 6 to 8

POSITION GOALS
Ensure smooth operation of BES vertical & soft service project management with the support and alignment of Bangalore based SME.

Bring operational efficiency and sustainability at site to achieve EE satisfaction as per JLL Standard.

DUTIES AND RESPONSIBILITIES
Understand JLL IFM Service contract.

Take over the Site, actively call out snags and snag closure.

Vendor Management aligning with all supplier to establish and maintain operational stability, compliance score, timely execution of work and cost efficiency and KPI meeting with suppliers.

Operational issues on real time basis which requires assistance, guidance and approval.

Landlord Management – Aligning with Landlord to resolve issues on timely basis

Participate in Emergency Evacuation procedures including crisis management and business continuity.

Forecast budget and manage the same within negligible variance.

Interacting with JLL Spoc for monthly walkthrough, on demand request etc.

Advice the Site Manager on implementing ideas, cost saving etc.

Tracking & control – Inventory, expense, invoice.

Ensure adherence to policies and procedures applicable to the FM function.

Plan, organize and arrange any event for JLL.

Ensure compliance of regulations / requirements of JLL management.

Provide assistance in general administrative activities as required.

Regular meeting with Admins to understand the day to day requirement

Any other duties as and when required by the direct Manager/ JLL Spoc.

Landscaping management

Waste Management

KEY PERFORMANCE MEASURESMeet the requirements of customer proactively and professionally

Respond the client’s work requests on time

Achieve financial activities budget management, timely invoice submission, maintain invoice & PO trackers. Forecast budget for next FY & comply with glide path

Risk Assessment at site and mitigation plan

Stake holder management – Aligning with Client Spoc, admins and BU.

People / Team Management – To manage team of JLL at site.

Work in partnership with Client spoc and JLL SME team to implement strategies, policies, and services to increase employee satisfaction & reduce organizational and operational Risk.

Set team targets & monitors performance

Assist and mentor subordinates on standards and best practices

EMPLOYEE SPECIFICATIONS
KEY COMPETENCIESAny Graduate with minimum 5-6 years of experience in facilities Management.

English-excellent written and oral communication skills – Mandatory

Knowledge of Local language – Advantage

Knowledge & Proficiency on:
Soft Services knowledge

Good Administrative skills

People Management

Technical knowledge – Advantage

Experience in direct management of 2-4 employees – Advantage

Work Experience in international organization- Advantage

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.