Assistant Manager – Spare Parts Sales Analyst

Position Overview

We are seeking a results-oriented Assistant Manager – Spare Parts Sales Analyst to strengthen Samsung’s customer service and distribution network. In this key role, you will oversee end-to-end spare parts operations—optimizing service levels, reducing delivery costs, and ensuring seamless order-to-delivery performance across regional service centers.

Key Responsibilities

Operations & Customer Service

Lead daily “order-to-deliver” processes to ensure on-time, in-full deliveries.

Supervise customer order management: release orders, monitor allocations, and resolve invoicing or credit issues.

Manage customer claims and complaints, ensuring resolutions meet Samsung standards.

Coordinate with warehouse and 3PL partners to secure outbound capacity and efficient delivery schedules.

Sales & Inventory Analytics

Analyze spare parts sales orders and service stock levels to support fact-based decisions.

Conduct regular stock counts and reconciliations; report discrepancies to management.

Produce inventory, transportation, and KPI reports (weekly, monthly, annual).

Monitor and optimize returned orders, refunds, and fraud/error corrections.

Process Optimization & Automation

Drive order-type optimization and automate sales order processes.

Set cut-off times, create batch-ups, and maintain efficient delivery routes using KPI metrics.

Lead ERP/SAP enhancements and cross-functional process improvements with IT, Finance, and Dealer Management teams.

Ensure all workflows are fully documented, standardized, and continuously improved.

Financial & Risk Management

Oversee customer credit management and pricing administration.

Track and mitigate credit limit risks, ensuring timely dispute resolution.

Supply Chain & Procurement Support

Coordinate with procurement and logistics to maintain optimal stock availability and seasonal forecasts.

Implement spare parts demand planning and dynamic replenishment in SAP.

Identify excess, non-moving, and aging inventory, reporting actionable insights to reduce costs.

Team Leadership & Compliance

Train and mentor supply chain specialists at service points on a quarterly basis, following up on progress.

Conduct on-site service center audits, leading operational improvements or business closures when necessary.

Ensure adherence to Samsung’s inventory management policies, safety standards, and product handling guidelines.

Qualifications & Skills

• Bachelor’s degree in Industrial Engineering, Supply Chain Management, Business Administration, Logistics, or a related discipline.
• 4+ years of experience in spare parts sales, supply chain, or inventory management, ideally within consumer electronics or a multinational environment.
• Proven ability to lead teams and manage cross-functional projects.
• Advanced knowledge of ERP systems (SAP strongly preferred) and strong Excel/Power BI skills.
• Excellent analytical, problem-solving, and communication abilities.
• Fluent English (written and spoken)