Assistant Manager - Store Operations

Assistant Manager - Store Operations

Key Responsibilities:- Store & Employee Operations • Act as the first point of contact for Pan India store operations across 25 locations for operation escalations. • Coordinate store employee onboarding and offboarding, including replacement follow-ups. • Track and follow up on Pan India store employee IBM mandatory training completion. • Monitor store team attendance and follow up on deviations. • Conduct store and warehouse visits. • Organize weekly / fortnightly Pan India store calls. • Serve as the first point of contact for LL escalations. • Track B2C courier shipments and ensure timely delivery. • Manage manpower arrangement for laptop packing activities. Warehouse & Logistics Operations • Serve as the first point of warehouse escalations. • Coordinate between stores and mother warehouse (FTWZ & DTA). • Handle warehouse escalations and ensure timely resolution. • Follow up on store-to-warehouse and warehouse-to-store logistics movement. • Ensure RFD center productivity, on-time receiving, and asset handover. • Monitor Warehouse SLA and RFD SLA, including monthly RCA preparation. • E-Way bill Part B management for all shipments Packing Material & Procurement • Follow up on store packing material requirements. • Coordinate dispatch of packing materials from the mother warehouse. • Manage packing material procurement and availability. Store Setup & Inventory • Support store migration and new store setup activities. • Coordinate yearly wall-to-wall inventory (twice a year) across Pan India locations. • Track daily Pan India allocation and return collection details. Billing, MIS & Reporting • Prepare weekly transport MIS (Forward, Reverse & Bulk). • Collect and validate monthly store-to-warehouse and warehouse-to-store movement data for CX billing. • Handle Pan India CX billing inputs collection, validation, and submission to finance. • Manage vendor billing, including monthly transaction validation and finance submission. • Handle exceptional CX service requests and ensure correct billing to CX. • Prepare monthly missed SLA reports with RCA for Pan India stores. • Prepare data for Monthly MBR, QBR, and ABR reviews. • Conduct monthly metrics review with IBM. Training & additional projects • Organize regular ground team training sessions with customers and DHL. • Support and manage additional projects as assigned.